View Issue Details

IDProjectCategoryView StatusLast Update
0003106SUMoBugpublic2015-09-06 09:52
ReporterkingafishAssigned ToKyle_Katarn 
PriorityimmediateSeverityfeatureReproducibilityalways
Status resolvedResolutionfixed 
PlatformOSWindowsOS VersionWindows 10
Product Version4.1 
Target Version4.1.1Fixed in Version4.1.1 
Summary0003106: Unable to uninstall SUMo
DescriptionI don't like SUMo and tried uninstall SUMo from control panel, was unable to do so. (nothing pops up).
Same for the unins000.exe inside the SUMo folder.

Uninstallation works for DUMo and Startup Sentinel.
Steps To ReproduceUninstall SUMo from control panel or by launching unins000.exe inside the SUMo folder.
Nothing should appear.
Additional InformationRestarting doesn't help.
TagsNo tags attached.

Activities

Kyle_Katarn

2015-09-05 22:27

administrator   ~0002028

Please run the uninstaller with the /LOG="filename" command line option and post log file here for analysis.

Please contact me or forum in order to share with the team what you did not like in SUMo.

kingafish

2015-09-06 06:34

reporter   ~0002029

Last edited: 2015-09-06 06:36

View 2 revisions

2015-09-06 12:32:06.958 Log opened. (Time zone: UTC+08:00)
2015-09-06 12:32:06.958 Setup version: Inno Setup version 5.5.6 (a)
2015-09-06 12:32:06.958 Original Uninstall EXE: C:\Program Files (x86)\KC Softwares\SUMo\unins000.exe
2015-09-06 12:32:06.958 Uninstall DAT: C:\Program Files (x86)\KC Softwares\SUMo\unins000.dat
2015-09-06 12:32:06.958 Uninstall command line: /SECONDPHASE="C:\Program Files (x86)\KC Softwares\SUMo\unins000.exe" /FIRSTPHASEWND=$409DE /INITPROCWND=$90990 /LOG="C:\Users\Zhi Cai\Desktop\filename.txt"
2015-09-06 12:32:06.958 Windows version: 10.0.10240 (NT platform: Yes)
2015-09-06 12:32:06.958 64-bit Windows: Yes
2015-09-06 12:32:06.958 Processor architecture: x64
2015-09-06 12:32:06.958 User privileges: Administrative
2015-09-06 12:32:06.959 64-bit install mode: No
2015-09-06 12:32:06.959 Created temporary directory: C:\Users\ZHICAI~1\AppData\Local\Temp\is-RD7T4.tmp
2015-09-06 12:32:06.964 InitializeUninstall returned False; aborting.
2015-09-06 12:32:06.965 Log closed.

Please link an updated uninstaller here or update the SUMo with the newer uninstaller at the download page.

Kyle_Katarn

2015-09-06 09:52

administrator   ~0002030

Thanks for feedback, bug confirmed.

Please re-download, reinstall. It should work now.

Issue History

Date Modified Username Field Change
2015-09-05 12:16 kingafish New Issue
2015-09-05 22:27 Kyle_Katarn Note Added: 0002028
2015-09-05 22:27 Kyle_Katarn Assigned To => Kyle_Katarn
2015-09-05 22:27 Kyle_Katarn Status new => feedback
2015-09-06 06:34 kingafish Note Added: 0002029
2015-09-06 06:36 kingafish Note Edited: 0002029 View Revisions
2015-09-06 09:52 Kyle_Katarn Target Version => 4.1.1
2015-09-06 09:52 Kyle_Katarn Note Added: 0002030
2015-09-06 09:52 Kyle_Katarn Status feedback => resolved
2015-09-06 09:52 Kyle_Katarn Fixed in Version => 4.1.1
2015-09-06 09:52 Kyle_Katarn Resolution open => fixed