View Issue Details

IDProjectCategoryView StatusLast Update
0004467SUMoBugpublic2017-10-31 19:06
Reporterfsr2765Assigned ToKyle_Katarn 
PrioritynormalSeverityblockReproducibilityalways
Status feedbackResolutionopen 
PlatformwindowsOSwindows10OS Versionwindows10
Product Version5.3.5 
Target VersionFixed in Version 
Summary0004467: Unable to update Sumo
DescriptionHello,

I have been using Sumo for sometime now, however after the last 2 updates (I am using portable version/Liberkey) I have been unable to update.
Steps To ReproduceOpen window
Load applications
"Check"
--> outputs message box "Invalid licence detected by server" (I am using free version)

I have also pasted log below and image window displaying msg
TagsNo tags attached.

Relationships

related to 0004477 assignedKyle_Katarn When receiving a banned uid feedback, should seed a new one a retry once 

Activities

fsr2765

2017-09-16 12:29

reporter  

sumo.jpg (8,924 bytes)
sumo.jpg (8,924 bytes)

Kyle_Katarn

2017-09-16 13:02

administrator   ~0002684

Please set SUMo in debug mode (in settings). Restart SUMo, retry, and post updated logs
Thanks !

fsr2765

2017-09-16 13:43

reporter   ~0002685

Last edited: 2017-09-17 14:53

View 2 revisions

Hi, log is below. Ok


Verbose [17-09-16 12:36:39] ---- STATS ----
Verbose [17-09-16 12:36:39] DegradedMode : 0
Verbose [17-09-16 12:36:39] NagDisplay : 5
Verbose [17-09-16 12:36:39] NonValidLicDetected : 0
Verbose [17-09-16 12:36:39] AltNbOnline : 75
Verbose [17-09-16 12:36:39] AltNbCheck : 75
Verbose [17-09-16 12:36:39] MainNbOnline : 75
Verbose [17-09-16 12:36:39] MainNbCheck : 75
Verbose [17-09-16 12:36:39] NbDrivers : 0
Verbose [17-09-16 12:36:39] NbCheckLicenceNoAnswer : 40
Verbose [17-09-16 12:36:39] NbCheckLicenceKO : 0
Verbose [17-09-16 12:36:39] NbCheckLicenceOK : 9
Verbose [17-09-16 12:36:39] NbCheckLicenceAlt : 21
Verbose [17-09-16 12:36:39] NbCheckLicence : 51
Verbose [17-09-16 12:36:39] NbExport : 0
Verbose [17-09-16 12:36:39] NbRun : 19
Verbose [17-09-16 12:36:38] ---- STATS ----
Info [17-09-16 12:36:38] Reading Stats
Verbose [17-09-16 12:36:38] UID : 270039719
Info [17-09-16 12:36:38] Not registered
Info [17-09-16 12:36:38] Language : English (United States)
Info [17-09-16 12:36:38] Portable : Yes
Info [17-09-16 12:36:38] Administrator : No
Info [17-09-16 12:36:38] 64Bits : Yes
Info [17-09-16 12:36:38] Windows : 10.0 (Windows10)
Info [17-09-16 12:36:38] SUMo (Software Updates Monitor) v5.3.5.368
Info [17-09-16 12:36:38] C:\LiberKey\Apps\Sumo\App\SUMo\SUMo.exe
Verbose [17-09-16 12:36:38] Debug mode
Info [17-09-16 12:36:38] Starting

Kyle_Katarn

2017-09-16 19:00

administrator   ~0002686

This seems to be due to Liberkey, which place uses same identifier for all its users, making SUMo ban its identifier.

Try uninstall SUMo and reinstall or use "portable" from our site. Tell us if it works then.

I'll contact Liberkey for investigation.

fsr2765

2017-09-16 22:08

reporter   ~0002687

I have downloaded portable version from your site and I confirm it works fine.
I will give you aditional feedback if problem remains in Liberkey upon next updates.
Thanks!

Kyle_Katarn

2017-10-31 19:05

administrator   ~0002706

Problem confirmed with Liberkey because it give same UID to all users....

Issue History

Date Modified Username Field Change
2017-09-16 12:29 fsr2765 New Issue
2017-09-16 12:29 fsr2765 File Added: sumo.jpg
2017-09-16 13:02 Kyle_Katarn Assigned To => Kyle_Katarn
2017-09-16 13:02 Kyle_Katarn Status new => feedback
2017-09-16 13:02 Kyle_Katarn Note Added: 0002684
2017-09-16 13:43 fsr2765 Note Added: 0002685
2017-09-16 19:00 Kyle_Katarn Note Added: 0002686
2017-09-16 22:08 fsr2765 Note Added: 0002687
2017-09-17 14:53 Kyle_Katarn Additional Information Updated View Revisions
2017-09-17 14:53 Kyle_Katarn Note Edited: 0002685 View Revisions
2017-10-31 19:05 Kyle_Katarn Note Added: 0002706
2017-10-31 19:06 Kyle_Katarn Relationship added related to 0004477