View Issue Details

IDProjectCategoryView StatusLast Update
0002780SUMoBugpublic2016-05-06 18:01
Reportermauricev Assigned ToKyle_Katarn  
PrioritynormalSeveritymajorReproducibilityalways
Status feedbackResolutionopen 
Product Version3.13.1 
Target VersionShort term 
Summary0002780: SUMo reports misreports the version of Shockwave
DescriptionI have the current Shockwave installed. SUMO thinks it is version 10.4.1.49.
Steps To ReproduceRemove any installed version of Shockwave.
Install what is current on the Adobe site.
Sumo reports that this version is 10.4.1.49.
Going to to the test page online confirms this is false. The current version 12.1.6r156 is installed.
TagsNo tags attached.

Activities

mauricev

2015-01-26 17:02

reporter  

mauricev

2015-01-26 17:03

reporter  

Kyle_Katarn

2015-03-15 20:47

administrator   ~0001827

Please attach SUMo log + file path for the 2 files reported outdated by SUMo

mauricev

2015-03-16 21:18

reporter  

SUMo.rtf (16,276 bytes)   
{\rtf1\ansi\ansicpg1252\cocoartf1265\cocoasubrtf210
{\fonttbl\f0\fswiss\fcharset0 Helvetica;}
{\colortbl;\red255\green255\blue255;}
\margl1440\margr1440\vieww10800\viewh8400\viewkind0
\pard\tx720\tx1440\tx2160\tx2880\tx3600\tx4320\tx5040\tx5760\tx6480\tx7200\tx7920\tx8640\pardirnatural

\f0\fs24 \cf0 Info	[15-03-16 16:09:01]	Saving Cache : 20 items\
Info	[15-03-16 16:09:01]	Checking finished.\
Info	[15-03-16 16:09:01]	Operation successful in 7769 ms\
Info	[15-03-16 16:09:01]	Min : 296 ms / Avg : 311 ms / Max : 452 ms\
Info	[15-03-16 16:09:01]	Check window closure accepted\
Info	[15-03-16 16:09:01]	Checking... end of task\
Info	[15-03-16 16:09:01]	Server replied 8.4.1.545 in 312 ms\
Info	[15-03-16 16:09:01]	Checking (22 / 22) : Wise Registry Cleaner\
Info	[15-03-16 16:09:01]	Server replied 8.4.2.596 in 297 ms\
Info	[15-03-16 16:09:00]	Checking (21 / 22) : Wise Disk Cleaner\
Info	[15-03-16 16:09:00]	Server replied 16.5.0.0 in 297 ms\
Info	[15-03-16 16:09:00]	Checking (20 / 22) : Sysinternals Process Explorer\
Info	[15-03-16 16:09:00]	Server replied 3.13.4.258 in 297 ms\
Info	[15-03-16 16:09:00]	Checking (19 / 22) : SUMo\
Info	[15-03-16 16:09:00]	Server replied 12.1.6.156 in 297 ms\
Info	[15-03-16 16:08:59]	Checking (18 / 22) : Shockwave for Internet Explorer\
Info	[15-03-16 16:08:59]	Server replied 12.1.6.156 in 297 ms\
Info	[15-03-16 16:08:59]	Checking (17 / 22) : Shockwave for Internet Explorer\
Info	[15-03-16 16:08:59]	Server replied 12.1.6.156 in 312 ms\
Info	[15-03-16 16:08:59]	Checking (16 / 22) : Shockwave for Firefox\
Info	[15-03-16 16:08:59]	Server replied 12.1.6.156 in 296 ms\
Info	[15-03-16 16:08:58]	Checking (15 / 22) : Shockwave for Firefox\
Info	[15-03-16 16:08:58]	Server replied 1.9.0.281 in 312 ms\
Info	[15-03-16 16:08:58]	Checking (14 / 22) : Regshot (64 bits)\
Info	[15-03-16 16:08:58]	Server replied 5.5.3.0 in 296 ms\
Info	[15-03-16 16:08:58]	Checking (13 / 22) : PeaZip\
Info	[15-03-16 16:08:57]	Server replied 2.0.4.1028 in 312 ms\
Info	[15-03-16 16:08:57]	Checking (12 / 22) : Malwarebytes Anti-Malware\
Info	[15-03-16 16:08:57]	Server replied 4.5.0.0 in 312 ms\
Info	[15-03-16 16:08:57]	Checking (11 / 22) : HWiNFO64 (64 bits)\
Info	[15-03-16 16:08:57]	Server replied 41.0.2272.89 in 297 ms\
Info	[15-03-16 16:08:56]	Checking (10 / 22) : Google Chrome\
Info	[15-03-16 16:08:56]	Server replied 36.0.1.0 in 297 ms\
Info	[15-03-16 16:08:56]	Checking (9 / 22) : Firefox\
Info	[15-03-16 16:08:56]	Server replied 1.8.3.0 in 297 ms\
Info	[15-03-16 16:08:56]	Checking (8 / 22) : ESET Log Collector\
Info	[15-03-16 16:08:56]	Server replied 8.4.0.0 in 452 ms\
Info	[15-03-16 16:08:55]	Checking (7 / 22) : DriverToolkit\
Info	[15-03-16 16:08:55]	Server replied 13.2.0.0 in 312 ms\
Info	[15-03-16 16:08:55]	Checking (6 / 22) : Autostart program viewer\
Info	[15-03-16 16:08:55]	Server replied 3.5.0.950 in 327 ms\
Info	[15-03-16 16:08:55]	Checking (5 / 22) : Airytec Switch Off (64 bits)\
Info	[15-03-16 16:08:55]	Server replied 17.0.0.134 in 296 ms\
Info	[15-03-16 16:08:54]	Checking (4 / 22) : Adobe Flash Player for Internet Explorer (64 bits)\
Info	[15-03-16 16:08:54]	Server replied 17.0.0.134 in 296 ms\
Info	[15-03-16 16:08:54]	Checking (3 / 22) : Adobe Flash Player for Internet Explorer\
Info	[15-03-16 16:08:54]	Server replied 17.0.0.134 in 312 ms\
Info	[15-03-16 16:08:54]	Checking (2 / 22) : Adobe Flash Player for Firefox (64 bits)\
Info	[15-03-16 16:08:54]	Server replied 17.0.0.134 in 312 ms\
Info	[15-03-16 16:08:53]	Checking (1 / 22) : Adobe Flash Player for Firefox\
Info	[15-03-16 16:08:53]	Check server : www.kcsoftwares.com\
Info	[15-03-16 16:08:53]	Allow beta : No\
Info	[15-03-16 16:08:53]	Checking... (Global)\
Info	[15-03-16 16:08:53]	Loading finished : 22 / 22 items loaded\
Info	[15-03-16 16:08:53]	Creating database backup\
Info	[15-03-16 16:08:53]	Loading... Done.\
Info	[15-03-16 16:08:53]	Removing useless skipped items... Done.\
Info	[15-03-16 16:08:53]	Removing useless skipped items...\
Info	[15-03-16 16:08:53]	Filtering duplicate items... Done.\
Info	[15-03-16 16:08:53]	Filtering duplicate items\
Verbose	[15-03-16 16:08:53]	Loading 22/22 : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\swOnce.dll\
Verbose	[15-03-16 16:08:53]	Loading 21/22 : C:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_17_0_0_134.ocx\
Verbose	[15-03-16 16:08:53]	Loading 20/22 : C:\\Windows\\System32\\Macromed\\Flash\\Flash64_17_0_0_134.ocx\
Verbose	[15-03-16 16:08:53]	Loading 19/22 : C:\\Program Files (x86)\\Wise\\Wise Registry Cleaner\\WiseRegCleaner.exe\
Verbose	[15-03-16 16:08:53]	Loading 18/22 : C:\\Program Files (x86)\\Wise\\Wise Disk Cleaner\\WiseDiskCleaner.exe\
Verbose	[15-03-16 16:08:53]	Loading 17/22 : C:\\tools\\procexp.exe\
Verbose	[15-03-16 16:08:53]	Loading 16/22 : C:\\Program Files (x86)\\KC Softwares\\SUMo\\SUMo.exe\
Verbose	[15-03-16 16:08:53]	Loading 15/22 : C:\\Windows\\SysWOW64\\Adobe\\Shockwave 12\\Control.dll\
Verbose	[15-03-16 16:08:53]	Loading 14/22 : C:\\Windows\\SysWOW64\\Adobe\\Shockwave 12\\Plugin.dll\
Verbose	[15-03-16 16:08:53]	Loading 13/22 : C:\\tools\\Regshot-x64-Unicode.exe\
Verbose	[15-03-16 16:08:53]	Loading 12/22 : C:\\Program Files (x86)\\PeaZip\\peazip.exe\
Verbose	[15-03-16 16:08:53]	Loading 11/22 : C:\\Program Files (x86)\\Malwarebytes Anti-Malware\\mbam.exe\
Verbose	[15-03-16 16:08:53]	Loading 10/22 : C:\\tools\\HWiNFO64.exe\
Verbose	[15-03-16 16:08:53]	Loading 9/22 : C:\\Program Files (x86)\\Google\\Chrome\\Application\\chrome.exe\
Verbose	[15-03-16 16:08:53]	Loading 8/22 : C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe\
Verbose	[15-03-16 16:08:53]	Loading 7/22 : C:\\tools\\ESETLogCollector.exe\
Verbose	[15-03-16 16:08:53]	Loading 6/22 : C:\\Program Files (x86)\\DriverToolkit\\DriverToolkit.exe\
Verbose	[15-03-16 16:08:53]	Loading 5/22 : C:\\tools\\autoruns.exe\
Verbose	[15-03-16 16:08:53]	Loading 4/22 : C:\\Users\\maurice\\Desktop\\swoff.exe\
Verbose	[15-03-16 16:08:53]	Loading 3/22 : C:\\Windows\\System32\\Macromed\\Flash\\NPSWF64_17_0_0_134.dll\
Verbose	[15-03-16 16:08:53]	Loading 2/22 : C:\\Windows\\SysWOW64\\Macromed\\Flash\\NPSWF32_17_0_0_134.dll\
Verbose	[15-03-16 16:08:53]	Loading 1/22 : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\Plugin.dll\
Info	[15-03-16 16:08:52]	Loading...\
Info	[15-03-16 16:08:52]	Reloading before check\
Info	[15-03-16 16:08:52]	Preparing check operation\
Info	[15-03-16 16:08:52]	Unable to open HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Uninstall\\\
Info	[15-03-16 16:08:52]	Loading finished : 22 / 22 items loaded\
Info	[15-03-16 16:08:52]	Creating database backup\
Info	[15-03-16 16:08:52]	Loading... Done.\
Info	[15-03-16 16:08:52]	Removing useless skipped items... Done.\
Info	[15-03-16 16:08:52]	Removing useless skipped items...\
Info	[15-03-16 16:08:52]	Filtering duplicate items... Done.\
Info	[15-03-16 16:08:52]	Filtering duplicate items\
Info	[15-03-16 16:08:52]	Removing unnecessary files... Done.\
Verbose	[15-03-16 16:08:52]	Removing C:\\Program Files (x86)\\Java\\jre6\\bin\\java.exe (Cause : Ignore list (Java(TM) Platform SE / Oracle / 6.0.450.6 ))\
Info	[15-03-16 16:08:52]	Removing unnecessary files\
Verbose	[15-03-16 16:08:52]	Loading 23/23 : C:\\Program Files (x86)\\Java\\jre6\\bin\\java.exe\
Verbose	[15-03-16 16:08:52]	Loading 22/23 : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\swOnce.dll\
Verbose	[15-03-16 16:08:52]	Loading 21/23 : C:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_17_0_0_134.ocx\
Verbose	[15-03-16 16:08:52]	Loading 20/23 : C:\\Windows\\System32\\Macromed\\Flash\\Flash64_17_0_0_134.ocx\
Verbose	[15-03-16 16:08:52]	Loading 19/23 : C:\\Program Files (x86)\\Wise\\Wise Registry Cleaner\\WiseRegCleaner.exe\
Verbose	[15-03-16 16:08:52]	Loading 18/23 : C:\\Program Files (x86)\\Wise\\Wise Disk Cleaner\\WiseDiskCleaner.exe\
Verbose	[15-03-16 16:08:52]	Loading 17/23 : C:\\tools\\procexp.exe\
Verbose	[15-03-16 16:08:52]	Loading 16/23 : C:\\Program Files (x86)\\KC Softwares\\SUMo\\SUMo.exe\
Verbose	[15-03-16 16:08:52]	Loading 15/23 : C:\\Windows\\SysWOW64\\Adobe\\Shockwave 12\\Control.dll\
Verbose	[15-03-16 16:08:52]	Loading 14/23 : C:\\Windows\\SysWOW64\\Adobe\\Shockwave 12\\Plugin.dll\
Verbose	[15-03-16 16:08:52]	Loading 13/23 : C:\\tools\\Regshot-x64-Unicode.exe\
Verbose	[15-03-16 16:08:52]	Loading 12/23 : C:\\Program Files (x86)\\PeaZip\\peazip.exe\
Verbose	[15-03-16 16:08:52]	Loading 11/23 : C:\\Program Files (x86)\\Malwarebytes Anti-Malware\\mbam.exe\
Verbose	[15-03-16 16:08:52]	Loading 10/23 : C:\\tools\\HWiNFO64.exe\
Verbose	[15-03-16 16:08:52]	Loading 9/23 : C:\\Program Files (x86)\\Google\\Chrome\\Application\\chrome.exe\
Verbose	[15-03-16 16:08:52]	Loading 8/23 : C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe\
Verbose	[15-03-16 16:08:52]	Loading 7/23 : C:\\tools\\ESETLogCollector.exe\
Verbose	[15-03-16 16:08:52]	Loading 6/23 : C:\\Program Files (x86)\\DriverToolkit\\DriverToolkit.exe\
Verbose	[15-03-16 16:08:52]	Loading 5/23 : C:\\tools\\autoruns.exe\
Verbose	[15-03-16 16:08:52]	Loading 4/23 : C:\\Users\\maurice\\Desktop\\swoff.exe\
Verbose	[15-03-16 16:08:52]	Loading 3/23 : C:\\Windows\\System32\\Macromed\\Flash\\NPSWF64_17_0_0_134.dll\
Verbose	[15-03-16 16:08:52]	Loading 2/23 : C:\\Windows\\SysWOW64\\Macromed\\Flash\\NPSWF32_17_0_0_134.dll\
Verbose	[15-03-16 16:08:52]	Loading 1/23 : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\Plugin.dll\
Info	[15-03-16 16:08:51]	Loading...\
Info	[15-03-16 16:08:51]	Reload required.\
Verbose	[15-03-16 16:08:51]	Adding file : C:\\Program Files (x86)\\Java\\jre6\\bin\\java.exe\
Info	[15-03-16 16:08:51]	Scanning Java... (C:\\Program Files\\Java\\)\
Info	[15-03-16 16:08:51]	Scanning Java... (C:\\Program Files (x86)\\Java\\)\
Info	[15-03-16 16:08:51]	Scanning Shockwave... (C:\\Windows\\System32)\
Info	[15-03-16 16:08:51]	Scanning AIR... (C:\\Program Files\\Common Files\\Adobe AIR\\Versions\\)\
Info	[15-03-16 16:08:51]	Scanning AIR... (C:\\Program Files (x86)\\Common Files\\Adobe AIR\\Versions\\)\
Info	[15-03-16 16:08:51]	Scanning Flash (C:\\Windows\\SysWOW64\\Macromed\\Flash\\)\
Info	[15-03-16 16:08:51]	Scanning Flash (C:\\Windows\\SysWOW64\\Macromed\\Flash\\)\
Info	[15-03-16 16:08:51]	Scanning Flash (C:\\Windows\\System32\\Macromed\\Flash\\)\
Info	[15-03-16 16:08:51]	Scanning Flash (C:\\Windows\\System32\\Macromed\\Flash\\)\
Info	[15-03-16 16:08:51]	Scanning (light)...\
Info	[15-03-16 16:08:46]	Auto Check Skipped...\
Info	[15-03-16 16:08:46]	Alt Server Online (171 ms)\
Info	[15-03-16 16:08:46]	Alt Server Status Query\
Info	[15-03-16 16:08:46]	Main Server Online (47 ms)\
Info	[15-03-16 16:08:46]	Main Server Status Query\
Info	[15-03-16 16:08:45]	Loading finished : 22 / 22 items loaded\
Info	[15-03-16 16:08:45]	Creating database backup\
Info	[15-03-16 16:08:45]	Loading... Done.\
Info	[15-03-16 16:08:45]	Removing useless skipped items... Done.\
Info	[15-03-16 16:08:45]	Removing useless skipped items...\
Info	[15-03-16 16:08:45]	Filtering duplicate items... Done.\
Verbose	[15-03-16 16:08:45]	Hiding : Shockwave for Internet Explorer / Adobe Systems, Inc. / 10.4.1.50 (C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\Control.dll)\
Verbose	[15-03-16 16:08:45]	Hiding : Adobe Flash Player for Internet Explorer (64 bits) / Adobe Systems, Inc. / 17.0.0.134 (C:\\Windows\\System32\\Macromed\\Flash\\FlashUtil64_17_0_0_134_ActiveX.dll)\
Verbose	[15-03-16 16:08:45]	Hiding : Adobe Flash Player for Internet Explorer / Adobe Systems, Inc. / 17.0.0.134 (C:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_17_0_0_134_ActiveX.dll)\
Info	[15-03-16 16:08:45]	Filtering duplicate items\
Info	[15-03-16 16:08:45]	Removing unnecessary files... Done.\
Verbose	[15-03-16 16:08:45]	Removing C:\\Program Files (x86)\\Java\\jre6\\bin\\java.exe (Cause : Ignore list (Java(TM) Platform SE / Oracle / 6.0.450.6 ))\
Info	[15-03-16 16:08:45]	Removing unnecessary files\
Verbose	[15-03-16 16:08:45]	Loading 26/26 : C:\\Program Files (x86)\\Java\\jre6\\bin\\java.exe\
Verbose	[15-03-16 16:08:45]	Loading 25/26 : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\swOnce.dll\
Verbose	[15-03-16 16:08:45]	Loading 24/26 : C:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_17_0_0_134.ocx\
Verbose	[15-03-16 16:08:45]	Loading 23/26 : C:\\Windows\\System32\\Macromed\\Flash\\Flash64_17_0_0_134.ocx\
Verbose	[15-03-16 16:08:45]	Loading 22/26 : C:\\Program Files (x86)\\Wise\\Wise Registry Cleaner\\WiseRegCleaner.exe\
Verbose	[15-03-16 16:08:45]	Loading 21/26 : C:\\Program Files (x86)\\Wise\\Wise Disk Cleaner\\WiseDiskCleaner.exe\
Verbose	[15-03-16 16:08:45]	Loading 20/26 : C:\\tools\\procexp.exe\
Verbose	[15-03-16 16:08:45]	Loading 19/26 : C:\\Program Files (x86)\\KC Softwares\\SUMo\\SUMo.exe\
Verbose	[15-03-16 16:08:44]	Loading 18/26 : C:\\Windows\\SysWOW64\\Adobe\\Shockwave 12\\Control.dll\
Verbose	[15-03-16 16:08:44]	Loading 17/26 : C:\\Windows\\SysWOW64\\Adobe\\Shockwave 12\\Plugin.dll\
Verbose	[15-03-16 16:08:44]	Loading 16/26 : C:\\tools\\Regshot-x64-Unicode.exe\
Verbose	[15-03-16 16:08:44]	Loading 15/26 : C:\\Program Files (x86)\\PeaZip\\peazip.exe\
Verbose	[15-03-16 16:08:44]	Loading 14/26 : C:\\Program Files (x86)\\Malwarebytes Anti-Malware\\mbam.exe\
Verbose	[15-03-16 16:08:44]	Loading 13/26 : C:\\tools\\HWiNFO64.exe\
Verbose	[15-03-16 16:08:44]	Loading 12/26 : C:\\Program Files (x86)\\Google\\Chrome\\Application\\chrome.exe\
Verbose	[15-03-16 16:08:44]	Loading 11/26 : C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe\
Verbose	[15-03-16 16:08:44]	Loading 10/26 : C:\\tools\\ESETLogCollector.exe\
Verbose	[15-03-16 16:08:44]	Loading 9/26 : C:\\Program Files (x86)\\DriverToolkit\\DriverToolkit.exe\
Verbose	[15-03-16 16:08:44]	Loading 8/26 : C:\\tools\\autoruns.exe\
Verbose	[15-03-16 16:08:44]	Loading 7/26 : C:\\Users\\maurice\\Desktop\\swoff.exe\
Verbose	[15-03-16 16:08:44]	Loading 6/26 : C:\\Windows\\System32\\Macromed\\Flash\\FlashUtil64_17_0_0_134_ActiveX.dll\
Verbose	[15-03-16 16:08:44]	Loading 5/26 : C:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_17_0_0_134_ActiveX.dll\
Verbose	[15-03-16 16:08:44]	Loading 4/26 : C:\\Windows\\System32\\Macromed\\Flash\\NPSWF64_17_0_0_134.dll\
Verbose	[15-03-16 16:08:44]	Loading 3/26 : C:\\Windows\\SysWOW64\\Macromed\\Flash\\NPSWF32_17_0_0_134.dll\
Verbose	[15-03-16 16:08:44]	Loading 2/26 : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\Control.dll\
Verbose	[15-03-16 16:08:44]	Loading 1/26 : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\Plugin.dll\
Info	[15-03-16 16:08:44]	Loading...\
Info	[15-03-16 16:08:44]	Unable to open HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Uninstall\\\
Verbose	[15-03-16 16:08:44]	Adding file : C:\\Program Files (x86)\\Java\\jre6\\bin\\java.exe\
Info	[15-03-16 16:08:44]	Scanning Java... (C:\\Program Files\\Java\\)\
Info	[15-03-16 16:08:43]	Scanning Java... (C:\\Program Files (x86)\\Java\\)\
Verbose	[15-03-16 16:08:43]	Adding file : C:\\Windows\\SysWOW64\\Macromed\\Shockwave 10\\swOnce.dll\
Info	[15-03-16 16:08:43]	Scanning Shockwave... (C:\\Windows\\System32)\
Info	[15-03-16 16:08:43]	Scanning AIR... (C:\\Program Files\\Common Files\\Adobe AIR\\Versions\\)\
Info	[15-03-16 16:08:43]	Scanning AIR... (C:\\Program Files (x86)\\Common Files\\Adobe AIR\\Versions\\)\
Info	[15-03-16 16:08:43]	Scanning Flash (C:\\Windows\\SysWOW64\\Macromed\\Flash\\)\
Verbose	[15-03-16 16:08:43]	Adding file : C:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_17_0_0_134.ocx\
Info	[15-03-16 16:08:43]	Scanning Flash (C:\\Windows\\SysWOW64\\Macromed\\Flash\\)\
Info	[15-03-16 16:08:43]	Scanning Flash (C:\\Windows\\System32\\Macromed\\Flash\\)\
Verbose	[15-03-16 16:08:43]	Adding file : C:\\Windows\\System32\\Macromed\\Flash\\Flash64_17_0_0_134.ocx\
Info	[15-03-16 16:08:43]	Scanning Flash (C:\\Windows\\System32\\Macromed\\Flash\\)\
Info	[15-03-16 16:08:43]	Scanning (light)...\
Info	[15-03-16 16:08:43]	DB list : 22 items\
Info	[15-03-16 16:08:43]	Ignore list : 5 items\
Info	[15-03-16 16:08:43]	Loading Skipped updates : 0 items\
Info	[15-03-16 16:08:43]	Loading Cache : 20 items\
Info	[15-03-16 16:08:43]	Administrator : No\
Info	[15-03-16 16:08:43]	64Bits : Yes\
Info	[15-03-16 16:08:43]	Windows : 6.1 (Seven)\
Info	[15-03-16 16:08:43]	SUMo (Software Updates Monitor) v3.13.4.258\
Info	[15-03-16 16:08:43]	C:\\Program Files (x86)\\KC Softwares\\SUMo\\SUMo.exe\
Verbose	[15-03-16 16:08:43]	Debug mode\
Info	[15-03-16 16:08:43]	Starting\
}
SUMo.rtf (16,276 bytes)   

mauricev

2015-03-16 21:18

reporter  

shockwave.png (57,798 bytes)   
shockwave.png (57,798 bytes)   

mauricev

2015-03-16 21:25

reporter   ~0001844

It appears that Adobe inadvertently changed the version numbers in the file metadata to reflect a very old version rather than what's actually inside the files. Weird.

Kyle_Katarn

2015-03-17 21:41

administrator   ~0001845

I'd says that you probably have both Shockwave 10 and 12 installed...
Please check in SysWow64\Adobe\Shockwave 12

mauricev

2015-03-17 22:06

reporter   ~0001846

No, these files are the files of Shockwave 12. It's an Adobe bug.

mauricev

2015-03-17 22:50

reporter   ~0001847

It may not be an Adobe bug, but just weirdness. Shockwave 12 must simply include version 10. Further, while 12 files are in SysWow64\Adobe\Shockwave 12, the 10 files are in
SysWOW64\Macromed\Shockwave10.

This means it's yours to fix. You need to restrict your search to SysWow64\Adobe\Shockwave 12 and ignore the Macromed directory.

mauricev

2015-03-18 02:09

reporter   ~0001848

I posted a query about this and there is an answer,
https://forums.adobe.com/message/7310013#7310013.

One thing that is puzzling is how we are seeing this discrepancy in SUMo only now.

Kyle_Katarn

2015-03-19 21:34

administrator   ~0001849

Weird... no v10 installed on my system. But OK, i'll filter out.

Kyle_Katarn

2015-06-15 20:58

administrator   ~0001894

Is problem still present ?

mauricev

2015-06-29 17:48

reporter   ~0001904

I'm sorry. I do not know. I no longer install Shockwave on our computers by default.

Kyle_Katarn

2015-06-29 20:56

administrator   ~0001905

OK, i'll wait to see if other users face the same issue.

Kyle_Katarn

2015-10-02 22:13

administrator   ~0002057

New user reporting issue

Kyle_Katarn

2016-01-28 23:24

administrator   ~0002270

I see that Sumo Updates Monitor shows shows incorrect install location and as a result incorrect software version for Adobe Shockwave. Sumo says the program is located in "C:\Windows\SysWOW64\Macromed\Shockwave 10\Plugin.dll" when the actual install with correct program version is in "C:\Windows\SysWOW64\Adobe\Shockwave 12\Plugin.dll". This is also correct for control.dll. I have fully removed Shockwave and reinstalled to verify.

Issue History

Date Modified Username Field Change
2015-01-26 17:00 mauricev New Issue
2015-01-26 17:02 mauricev File Added: Screen Shot 2015-01-26 at 11.01.23.png
2015-01-26 17:03 mauricev File Added: Screen Shot 2015-01-26 at 11.03.00.png
2015-01-26 20:46 Kyle_Katarn Assigned To => Kyle_Katarn
2015-01-26 20:46 Kyle_Katarn Status new => acknowledged
2015-03-15 20:47 Kyle_Katarn Note Added: 0001827
2015-03-15 20:47 Kyle_Katarn Status acknowledged => feedback
2015-03-16 21:18 mauricev File Added: SUMo.rtf
2015-03-16 21:18 mauricev File Added: shockwave.png
2015-03-16 21:25 mauricev Note Added: 0001844
2015-03-16 21:25 mauricev Status feedback => assigned
2015-03-17 21:41 Kyle_Katarn Note Added: 0001845
2015-03-17 21:41 Kyle_Katarn Status assigned => feedback
2015-03-17 22:06 mauricev Note Added: 0001846
2015-03-17 22:06 mauricev Status feedback => assigned
2015-03-17 22:50 mauricev Note Added: 0001847
2015-03-18 02:09 mauricev Note Added: 0001848
2015-03-19 21:34 Kyle_Katarn Note Added: 0001849
2015-06-15 20:58 Kyle_Katarn Note Added: 0001894
2015-06-15 20:58 Kyle_Katarn Status assigned => feedback
2015-06-29 17:48 mauricev Note Added: 0001904
2015-06-29 20:56 Kyle_Katarn Note Added: 0001905
2015-10-02 22:13 Kyle_Katarn Note Added: 0002057
2015-10-02 22:13 Kyle_Katarn Target Version => 4.3.x
2016-01-28 23:24 Kyle_Katarn Note Added: 0002270
2016-05-06 18:01 Kyle_Katarn Target Version 4.3.x => Short term