View Issue Details

IDProjectCategoryView StatusLast Update
0004732KCleanerBugpublic2021-02-20 22:30
Reporterdschulze Assigned ToKyle_Katarn  
Status resolvedResolutionfixed 
PlatformWindowsOSWindows 7OS VersionHome Premium
Product Version3.4 
Fixed in Version3.8 
Summary0004732: Does not clean browser caches
DescriptionFour browsers: Firefox, IE, Opera, Google Chrome. KCleaner does not completely clean the cache from any of those browsers, even though the settings are checked to clean them. CCleaner always finds more to clean from the caches.
Steps To ReproduceRun KCleaner with settings checked to clean cache for all four browsers.
Run CCleaner. It finds items still to be removed in all four browsers.
CCleaner empties the caches.
Additional Information
TagsNo tags attached.


related to 0004434 resolvedKyle_Katarn Improved Google Chrome support 
related to 0005016 feedbackKyle_Katarn KCleaner does not work with Windows 10 Enterprise 2016 v 1607 (14393.2363) 



2018-02-10 21:24


KCleaner caches.JPG (55,934 bytes)   
KCleaner caches.JPG (55,934 bytes)   
CCleaner.JPG (49,774 bytes)   
CCleaner.JPG (49,774 bytes)   


2018-02-12 07:05

reporter   ~0002791

Here are some places that KCleaner is not cleaning for Google Chrome and Opera. I don't know if these are all the locations it is missing though. (Sloppily drawn, but it will give you an idea of what's being missed.)

(I think it will take some more research to find where it may be missing IE and Firefox cache files.)
Chrome.GIF (219,405 bytes)   
Chrome.GIF (219,405 bytes)   
Opera.GIF (225,823 bytes)   
Opera.GIF (225,823 bytes)   


2018-03-09 00:35

reporter   ~0002802

After a little more research, I have located all of the places that KCleaner does not reach in my four browsers' caches. The attached CCleaner screenshots should replace all of the above. There is an option in CCleaner, after running Analyze but before cleaning, that allows you to look at the exact files that will be cleaned.

The first screenshot is an overview of what will be cleaned by CCleaner. The other four show the exact locations of files from each of the four browsers that KCleaner did not clean. (The one from Opera has so many files I had to merge two screenshots into one.)
1 CCleaner.JPG (60,057 bytes)   
1 CCleaner.JPG (60,057 bytes)   
2 Internet Explorer.JPG (140,568 bytes)   
2 Internet Explorer.JPG (140,568 bytes)   
3 Firefox.JPG (62,838 bytes)   
3 Firefox.JPG (62,838 bytes)   
4 Opera.JPG (351,352 bytes)
5 Chrome.JPG (130,651 bytes)   
5 Chrome.JPG (130,651 bytes)   


2018-03-09 19:53

administrator   ~0002803

Excellent, THANKS !!!


2018-10-07 20:39

reporter   ~0003056

Has any progress been made in resolving this ticket? It has been quite some time since I reported it. It's not a big issue for me, though, since CCleaner still cleans the caches that KCleaner missed.

On the other hand, I reported to the CCleaner team about their program not cleaning Google Earth cache files almost two years ago, and they still haven't touched it yet! You fixed KCleaner about the same issue after about a month! Bravo for that!


2018-10-08 21:27

administrator   ~0003057

still on my to do list but most of my efforts were on SUMo recently... KCleaner will follow :)


2019-12-29 15:49

administrator   ~0003812

Completed by :

Issue History

Date Modified Username Field Change
2018-02-10 21:24 dschulze New Issue
2018-02-10 21:24 dschulze File Added: KCleaner caches.JPG
2018-02-10 21:24 dschulze File Added: CCleaner.JPG
2018-02-10 23:31 Kyle_Katarn Assigned To => Kyle_Katarn
2018-02-10 23:31 Kyle_Katarn Status new => acknowledged
2018-02-12 07:05 dschulze File Added: Chrome.GIF
2018-02-12 07:05 dschulze File Added: Opera.GIF
2018-02-12 07:05 dschulze Note Added: 0002791
2018-03-09 00:35 dschulze File Added: 1 CCleaner.JPG
2018-03-09 00:35 dschulze File Added: 2 Internet Explorer.JPG
2018-03-09 00:35 dschulze File Added: 3 Firefox.JPG
2018-03-09 00:35 dschulze File Added: 4 Opera.JPG
2018-03-09 00:35 dschulze File Added: 5 Chrome.JPG
2018-03-09 00:35 dschulze Note Added: 0002802
2018-03-09 19:53 Kyle_Katarn Note Added: 0002803
2018-08-28 18:38 Kyle_Katarn Relationship added related to 0004434
2018-08-28 18:39 Kyle_Katarn Relationship added related to 0005016
2018-10-07 20:39 dschulze Note Added: 0003056
2018-10-08 21:27 Kyle_Katarn Note Added: 0003057
2019-12-29 15:49 Kyle_Katarn Note Added: 0003812
2021-02-20 13:00 Kyle_Katarn Additional Information Updated
2021-02-20 22:30 Kyle_Katarn Status acknowledged => resolved
2021-02-20 22:30 Kyle_Katarn Resolution open => fixed
2021-02-20 22:30 Kyle_Katarn Fixed in Version => 3.8