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IDProjectCategoryView StatusLast Update
0005455SUMoBugpublic2019-05-03 21:56
Reporterjohnldove Assigned ToKyle_Katarn  
PrioritynormalSeverityminorReproducibilityhave not tried
Status feedbackResolutionopen 
PlatformLaptop PCOSWindows 
Product Version5.9 
Summary0005455: Install of 5.9.420 -- error closing running SUMo and confirmation browswer opening in wrong desktop
DescriptionWhen installing the latest version of SUMo, a dialog box popped up saying violation address 01022001 and address 00000000. (see attached)
This dialog box popped up twice.
After pressing OK twice, the installation completed.
As usual, a browser page is opened (
Interesting but probably of minimal consequence: This page was opened in Windows Desktop 1, instead of the desktop where the installation was occurring.
TagsNo tags attached.



2019-05-03 10:50



2019-05-03 14:46

administrator   ~0003253

Last edited: 2019-05-03 14:47

View 2 revisions

Was SUMo running before you launched the installer ?
Is the problem systematic ? What if you re-install SUMo again ?


2019-05-03 19:42

reporter   ~0003256

It happened one other time on a similar system. But this time, the dialog box only popped up once.
Sounds really hard to reproduce.


2019-05-03 21:56

administrator   ~0003257

ok, i'll check

Issue History

Date Modified Username Field Change
2019-05-03 10:50 johnldove New Issue
2019-05-03 10:50 johnldove File Added: 420 install error dialog box.png
2019-05-03 14:46 Kyle_Katarn Assigned To => Kyle_Katarn
2019-05-03 14:46 Kyle_Katarn Status new => feedback
2019-05-03 14:46 Kyle_Katarn Note Added: 0003253
2019-05-03 14:47 Kyle_Katarn Note Edited: 0003253 View Revisions
2019-05-03 19:42 johnldove Note Added: 0003256
2019-05-03 21:56 Kyle_Katarn Note Added: 0003257