View Issue Details

IDProjectCategoryView StatusLast Update
0005554RAMExpertBugpublic2019-07-02 12:40
ReporterDDBivens Assigned ToKyle_Katarn  
PrioritynormalSeveritymajorReproducibilitysometimes
Status acknowledgedResolutionopen 
PlatformHP DesktopOSWindowsOS VersionWindows 7 64bit
Product Version1.11 
Target VersionFixed in Version 
Summary0005554: 4 Chips installed in PC. However, GUI collapses to only show 2 chips. Log shows 4 chips.
DescriptionInfo [19-06-21 21:17:12] File downloaded in 3448ms
Info [19-06-21 21:17:10] RAMExpert is already up to date.
Info [19-06-21 21:17:10] RAMExpert Update self check : Server replied 1.10.4.27 in 858ms
Info [19-06-21 21:17:09] 3 Serial# 2BDA5E64
Info [19-06-21 21:17:09] 3 Type DDR3/4 @ 1333MHz
Info [19-06-21 21:17:09] 3 Speed 1333
Info [19-06-21 21:17:09] 3 Type 0
Info [19-06-21 21:17:09] 3 Model M378B5273DH0-CH9
Info [19-06-21 21:17:09] 3 Manufacturer 80 CE (JEDEC ID:80 CE)
Info [19-06-21 21:17:09] 3 Capacity 4 GB
Info [19-06-21 21:17:09] 3 Slot Name XMM4
Info [19-06-21 21:17:09] Scanning slot 0000003
Info [19-06-21 21:17:09] 2 Serial# BA3E4996
Info [19-06-21 21:17:09] 2 Type DDR3/4 @ 1333MHz
Info [19-06-21 21:17:09] 2 Speed 1333
Info [19-06-21 21:17:09] 2 Type 0
Info [19-06-21 21:17:09] 2 Model M378B5273DH0-CH9
Info [19-06-21 21:17:09] 2 Manufacturer 80 CE (JEDEC ID:80 CE)
Info [19-06-21 21:17:09] 2 Capacity 4 GB
Info [19-06-21 21:17:09] 2 Slot Name XMM3
Info [19-06-21 21:17:09] Scanning slot #2
Info [19-06-21 21:17:09] 1 Serial# B6850E66
Info [19-06-21 21:17:09] 1 Type DDR3/4 @ 1333MHz
Info [19-06-21 21:17:09] 1 Speed 1333
Info [19-06-21 21:17:09] 1 Type 0
Info [19-06-21 21:17:09] 1 Model M378B5273CH0-CH9
Info [19-06-21 21:17:09] 1 Manufacturer 80 CE (JEDEC ID:80 CE)
Info [19-06-21 21:17:09] 1 Capacity 4 GB
Info [19-06-21 21:17:09] 1 Slot Name XMM2
Info [19-06-21 21:17:09] Scanning slot #1
Info [19-06-21 21:17:09] 0 Serial# B93F2C23
Info [19-06-21 21:17:09] 0 Type DDR3/4 @ 1333MHz
Info [19-06-21 21:17:09] 0 Speed 1333
Info [19-06-21 21:17:09] 0 Type 0
Info [19-06-21 21:17:09] 0 Model M378B5273DH0-CH9
Info [19-06-21 21:17:09] 0 Manufacturer 80 CE (JEDEC ID:80 CE)
Info [19-06-21 21:17:09] 0 Capacity 4 GB
Info [19-06-21 21:17:09] 0 Slot Name XMM1
Info [19-06-21 21:17:09] Scanning slot #0
Info [19-06-21 21:17:09] RAMExpert Update self check : Initialization
Info [19-06-21 21:17:09] Self update check...
Info [19-06-21 21:17:09] OpenSSL : Not Available
Info [19-06-21 21:17:09] Portable : Yes
Info [19-06-21 21:17:09] Administrator : Yes
Info [19-06-21 21:17:09] 64Bits : Yes
Info [19-06-21 21:17:09] Windows : 6.1 (Seven)
Info [19-06-21 21:17:09] RAMExpert v1.11.0.28
Info [19-06-21 21:17:09] C:\RAMExpert.exe
Info [19-06-21 21:17:09] Starting
Steps To ReproduceI have only tried this on 2 PCs. The display says 5 chips (only 4 slots). The GUI only shows (visible) information for 2 chips.
TagsNo tags attached.

Relationships

related to 0005556 assignedKyle_Katarn Wrong decoding for JEDEC ID:80 CE (Samsung) 

Activities

DDBivens

2019-06-22 04:02

reporter  

RAMExpert SHA0500 20190621.txt (2,316 bytes)
Info	[19-06-21 21:17:12]	File downloaded in 3448ms
Info	[19-06-21 21:17:10]	RAMExpert is already up to date.
Info	[19-06-21 21:17:10]	RAMExpert Update self check : Server replied 1.10.4.27 in 858ms
Info	[19-06-21 21:17:09]	3	Serial#	2BDA5E64
Info	[19-06-21 21:17:09]	3	Type	DDR3/4 @ 1333MHz
Info	[19-06-21 21:17:09]	3	Speed	1333
Info	[19-06-21 21:17:09]	3	Type	0
Info	[19-06-21 21:17:09]	3	Model	M378B5273DH0-CH9
Info	[19-06-21 21:17:09]	3	Manufacturer	80 CE (JEDEC ID:80 CE)
Info	[19-06-21 21:17:09]	3	Capacity	4 GB
Info	[19-06-21 21:17:09]	3	Slot Name	XMM4
Info	[19-06-21 21:17:09]	Scanning slot #3
Info	[19-06-21 21:17:09]	2	Serial#	BA3E4996
Info	[19-06-21 21:17:09]	2	Type	DDR3/4 @ 1333MHz
Info	[19-06-21 21:17:09]	2	Speed	1333
Info	[19-06-21 21:17:09]	2	Type	0
Info	[19-06-21 21:17:09]	2	Model	M378B5273DH0-CH9
Info	[19-06-21 21:17:09]	2	Manufacturer	80 CE (JEDEC ID:80 CE)
Info	[19-06-21 21:17:09]	2	Capacity	4 GB
Info	[19-06-21 21:17:09]	2	Slot Name	XMM3
Info	[19-06-21 21:17:09]	Scanning slot #2
Info	[19-06-21 21:17:09]	1	Serial#	B6850E66
Info	[19-06-21 21:17:09]	1	Type	DDR3/4 @ 1333MHz
Info	[19-06-21 21:17:09]	1	Speed	1333
Info	[19-06-21 21:17:09]	1	Type	0
Info	[19-06-21 21:17:09]	1	Model	M378B5273CH0-CH9
Info	[19-06-21 21:17:09]	1	Manufacturer	80 CE (JEDEC ID:80 CE)
Info	[19-06-21 21:17:09]	1	Capacity	4 GB
Info	[19-06-21 21:17:09]	1	Slot Name	XMM2
Info	[19-06-21 21:17:09]	Scanning slot #1
Info	[19-06-21 21:17:09]	0	Serial#	B93F2C23
Info	[19-06-21 21:17:09]	0	Type	DDR3/4 @ 1333MHz
Info	[19-06-21 21:17:09]	0	Speed	1333
Info	[19-06-21 21:17:09]	0	Type	0
Info	[19-06-21 21:17:09]	0	Model	M378B5273DH0-CH9
Info	[19-06-21 21:17:09]	0	Manufacturer	80 CE (JEDEC ID:80 CE)
Info	[19-06-21 21:17:09]	0	Capacity	4 GB
Info	[19-06-21 21:17:09]	0	Slot Name	XMM1
Info	[19-06-21 21:17:09]	Scanning slot #0
Info	[19-06-21 21:17:09]	RAMExpert Update self check : Initialization
Info	[19-06-21 21:17:09]	Self update check...
Info	[19-06-21 21:17:09]	OpenSSL : Not Available
Info	[19-06-21 21:17:09]	Portable : Yes
Info	[19-06-21 21:17:09]	Administrator : Yes
Info	[19-06-21 21:17:09]	64Bits : Yes
Info	[19-06-21 21:17:09]	Windows : 6.1 (Seven)
Info	[19-06-21 21:17:09]	RAMExpert v1.11.0.28
Info	[19-06-21 21:17:09]	C:\RAMExpert.exe
Info	[19-06-21 21:17:09]	Starting

Issue History

Date Modified Username Field Change
2019-06-22 04:02 DDBivens New Issue
2019-06-22 04:02 DDBivens File Added: RAMExpert SHA0500 only shows 2 of 4 chips 20190621_211301.png
2019-06-22 04:02 DDBivens File Added: RAMExpert SHA0500 20190621.txt
2019-06-22 10:36 Kyle_Katarn Assigned To => Kyle_Katarn
2019-06-22 10:36 Kyle_Katarn Status new => acknowledged
2019-06-22 10:46 Kyle_Katarn Relationship added related to 0005556