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IDProjectCategoryView StatusLast Update
0005558RAMExpertBugpublic2019-06-27 22:17
ReporterwolfAssigned ToKyle_Katarn 
Status acknowledgedResolutionopen 
PlatformNotebookOSWindows 10 64-bitOS Version1809
Product Version1.10.4 
Target VersionFixed in Version 
Summary0005558: RAMExpert proposes non-fitting RAM modules for an empty notebook memory slot
DescriptionRAMExpert correctly recognizes that my notebook has 2 slots for memory, that the first slot is occupied with correctly identified memory size, manufacturer and model, and the 2nd slot is empty.

In its GUI, it shows the 2nd slot empty and encourages to click to get more RAM. But when I click, the memory doesn't increase. So that's a bug. Please change text accordingly.
Additional InformationI don't really expect such a magic that a simple click on a GUI element increases physical memory. So the text should probably be changed to something like "Click here to order more memory".

The observation is that such a click opens a standard web browser tab on an Amazon web page with the wrong query. Most mainboards support different modules but strongly recommend to use identical pairs. Identical pairs doesn't mean only identical memory size but also identical memory speed, identical latency, identical manufacturer and identical model!

The standard web browser window shows that RAMExpert was looking for RAM as RAMExpert expects any modul with any physical size and any number of pins would fit in the empty module. I've never read about such mysteries expected by RAMExpert. And that query showed 50000 query matches with pin counts 144, 184, 200, 204, 240, and 288 while declaring no match for pin counts 100, 256, 260 and 284. None of these 50000 matches would fit physically in my notebook as none was of memory type and form DDR4-SODIMM which would have 260 pins!

To fix this, when there are just two memory slots existing and one empty, the query has to include manufacturer and model which are still missing.

If more memory slots are empty, then more options exist for correct query. I would then recommed the correct memory type instead of model for the following pair of memory slots in the query.
TagsNo tags attached.



2019-06-25 22:53

administrator   ~0003500

In my understanding "Get more RAM" in english is an appropriate wording with regard to the expected action.
Is your suggestion to replace by "Buy more RAM" ? This would raise a similar question from a pure semantic perspective since we are not selling RAM components.


2019-06-27 00:35

reporter   ~0003508

The question is similar. But it get's closer to the action you implemented.
And as long as you don't include a guided dialog before sending the query, you should modify the query to get better matches.
RAMExpert recognizes the slots. So if the empty slot represents the 2nd half of a pair, it should use the same manufacturer and model for that query. If it is for another pair, it should use the same type, speed and latency of memory then the ones already installed (without requiring the same size of RAM).


2019-06-27 22:17

administrator   ~0003513


Issue History

Date Modified Username Field Change
2019-06-22 17:42 wolf New Issue
2019-06-25 22:53 Kyle_Katarn Assigned To => Kyle_Katarn
2019-06-25 22:53 Kyle_Katarn Status new => feedback
2019-06-25 22:53 Kyle_Katarn Note Added: 0003500
2019-06-27 00:35 wolf Note Added: 0003508
2019-06-27 22:17 Kyle_Katarn Status feedback => acknowledged
2019-06-27 22:17 Kyle_Katarn Note Added: 0003513