View Issue Details

IDProjectCategoryView StatusLast Update
0005571SUMo Online[SUMo] Bugpublic2019-08-05 21:54
ReporterjohnldoveAssigned ToKyle_Katarn 
PrioritynormalSeverityminorReproducibilityhave not tried
Status acknowledgedResolutionopen 
PlatformLaptop PCOSWindowsOS Version10
Product Version[SUMo] 5.9.4 
Target VersionFixed in Version 
Summary0005571: 424 installed, showing 423 on Dashboard
DescriptionSee attached.
TagsNo tags attached.

Relationships

related to 0005574 acknowledgedKyle_Katarn Dashboard manual deleting outdated entry while UID used twice has side effects 
related to 0005612 acknowledgedKyle_Katarn Showing 424 on Dashboard and 425 on remote PC 
related to 0005615 acknowledgedKyle_Katarn Add license number (truncated for security) to each remote computer listing 

Activities

johnldove

2019-06-30 22:08

reporter  

Remote PC shows 424.png (41,543 bytes)
Remote PC shows 424.png (41,543 bytes)
Dashboard 423.png (16,433 bytes)
Dashboard 423.png (16,433 bytes)

Kyle_Katarn

2019-06-30 22:37

administrator   ~0003527

Are you sure it's the same PC ? Isn't it this PC having 424 listed too in software list ?

johnldove

2019-06-30 22:42

reporter   ~0003528

Only see it once. I should have uploaded the full list -- attached.

Kyle_Katarn

2019-06-30 22:51

administrator   ~0003529

So, only DOMEHOMESERVER is wrong ?
May I have a screenshot from SUMo full list on this machine please ?

johnldove

2019-07-08 01:54

reporter   ~0003542

Is it possible to add a "sort by SUMo version installed" option on the dashboard? This would put all of the out of date PC's at the top (or bottom) to make it easier to find them and go update them.
This is related to the wrong version showing in the Dashboard, but feel free to break it out as a separate Issue (or let me know and I'll create a new Issue.
Thanks, Kyle!

johnldove

2019-07-12 02:40

reporter   ~0003543

It's still showing 423. Is there anything you'd like me to investigate? Screenshot? Log?

wolf

2019-07-12 22:24

reporter   ~0003545

You did not yet answer Kyles requests of note https://www.kcsoftwares.com/bugs/view.php?id=5571#c3529.

The last screenshot shows THREE machines with outdated SUMo client versions, TWO among them reported as offline. So he asks, if only the online one is outdated or also the two others?

He then assumes that only the online one reports false and requests a screenshot of the SUMo client on that computer with the hole window and the hole software report list.

And be patient with Kyle as he should be on business trip unto this week. And starting this weekend starts a month long holiday season in France. That's like a large population and migration movement (or pilgrimage ? as holydays are almost considered holy in France), the South often turning North and the North often turning South, inside and outside of the country. So his priorities may shift temporarily. And he'll not be offline the whole time neither. (KC Softwares server had some outage this afternoon but has been fixed within less then 2 hours today.)

johnldove

2019-07-12 22:36

reporter   ~0003547

Mr. Wolf,
Thanks for taking this over while Kyle is away.
I thought I had answered Kyle's question with the full-size screenshot, but if not please let me know what you need.
I've attached today's screenshot that shows DoveHomeServer still showing 423. I also include a current screen shot of the SUMo screen on the DoveHomeServer screen.
Let me know what else I can provide to help troubleshoot this.
Blessings and thanks,
John

wolf

2019-07-13 01:47

reporter   ~0003548

No, I'm not taking over. It only happens sometimes that I'm monitoring progress of SUMo. And my permissions, ressources and resource access are very limited. I've some experience in quality oriented system testing (and handling inappropriate requirements candidate to restructuring). And I'm not so bad on listening and analyzing. So I may detect misunderstandings quicker than normal. And it seems to me that there are misunderstandings on your side and on Kyles side. I think your last screenshot will fix a probably wrong assumption on Kyles side.

And on your side, you didn't realize that your first screenshot of full dashboard didn't answer Kyles questions but instead (together with your remark in the same note) raised his questions. And you still didn't reply his first question on your screenshot. Obviously it not only Dovehomeserver is reported as outdated SUMo version in the dashboard. But were resp. is the offline computer(s) reported outdated in the dashboard really outdated or has it just not went online resp. not started SUMo since SUMo update to current version?

I'm missing further context information:

I know that you've computers with SUMo configured to start minimized and with automatic SUMo check action initiated at SUMo startup. Is this also your configuration with Dovehomeserver?
If not, how does its startup configuration differ?

And you didn't report how you proceeded to update SUMo on Dovehomeserver. Just after updating SUMo on Dovehomeserver, it detects not having run a scan action and proposing to proceed with a scan action. Did you accept this proposal or ignore it since update and performed only check actions?

Did you only check dashboard reporting mismatch on SUMo version only or also on edition?
I mean if every computer with SUMo installed and registered on dashboard is reported in correct edition (basic resp. professional)?

Is any of the computers registered on dashboard running local SUMo not in installed mode but in portable mode instead?

wolf

2019-07-13 01:54

reporter   ~0003549

I don't know Kyles preferences concerning your proposal in note https://www.kcsoftwares.com/bugs/view.php?id=5571#c3542. IMHO, I prefer such a split for several reasons. And I would even go further. Why only add sorting for SUMo version?
Why should the columns of the dashboard be hard coded instead of configurable which columns to add and which to suppress?
Why should not every attribute get a seperate column in the dashboard?
Why should not all reported columns be sortable, even when adding further columns?
(And the computer name, its not reported network interfaces and its internal number reported in parenthesis are different attributes worth of seperate columns too.)

johnldove

2019-07-13 03:58

reporter   ~0003550

Those are great questions I missed. Here's an answer to all:

"And on your side, you didn't realize that your first screenshot of full
dashboard didn't answer Kyles questions but instead (together with your remark
in the same note) raised his questions. And you still didn't reply his first
question on your screenshot. Obviously it not only Dovehomeserver is reported as
outdated SUMo version in the dashboard. But were resp. is the offline
computer(s) reported outdated in the dashboard really outdated or has it just
not went online resp. not started SUMo since SUMo update to current version?"

Ans: In answer to Kyle's question, I've attached a screenshot of DoveHomeServer SUMo screen. It shows the installed version is 424.
Based on the latest screenshot, Home_PC is not up to date because it has been offline for months.
EDMELLOT is not up to date because it came back online after I updated it.
That leaves only DoveHomeServer showing 423 on the dashboard.
<end Ans>

"I'm missing further context information:

I know that you've computers with SUMo configured to start minimized and with
automatic SUMo check action initiated at SUMo startup. Is this also your
configuration with Dovehomeserver?"
Ans: All PCs are configured to minimize at startup and check at startup.
If not, how does its startup configuration differ? DoveHomeServer is configured the same.

"And you didn't report how you proceeded to update SUMo on Dovehomeserver. Just
after updating SUMo on Dovehomeserver, it detects not having run a scan action
and proposing to proceed with a scan action. Did you accept this proposal or
ignore it since update and performed only check actions?
Ans: I did run the scan after install. I've also run scans and checks from the SUMo app.

Did you only check dashboard reporting mismatch on SUMo version only or also on
edition?
I mean if every computer with SUMo installed and registered on dashboard is
reported in correct edition (basic resp. professional)? "

Ans: As you see from the current screenshot, there are no other mismatches other than DoveHomeServer. All others are reporting accurately

"Is any of the computers registered on dashboard running local SUMo not in
installed mode but in portable mode instead?"
 
Ans: All are running Installed (not portable) versions.

Kyle_Katarn

2019-07-14 15:29

administrator   ~0003552

Machine with UID "114541785" was reported with 5.9.3 on licence server side.. no clue why it's doing it that way.
This machine was using your name & licence code so it's certainly one of yours.

I've deleted this line on server side, therefore, please restart SUMo, refresh dashboard and everything should be fixed.
If problem occurs again, then the root cause is certainly a PC using 5.9.3 on your network, using the same UID (114541785).

Let me know if problem gets fixed.

Same method applied to all your machines stuck on 5.9.3.

Kyle_Katarn

2019-07-14 15:32

administrator   ~0003553

Another issue, on server side, I only see 6 machines using your licence (3 machines x 2 licences). How can you have so many machines (8) listed as "PRO" ?

johnldove

2019-07-14 21:59

reporter   ~0003554

First the good news. The restart of SUMo on the DoveHomeServer and dashboard refresh fix the problem.
Second, I really like Mr. Wolf's suggestion on the sort resolution. Remove my suggestion and take Mr. Wolf's in its entirety.
Third, I lost track of which license is where, so I have added two machines more that my two licenses allow.
Question: Can you add the license number (last four digits to avoid piracy) to the table? I can see where I have the licenses, and remove the two offending ones.
Related question: Is this a system bug that allows anyone to "cheat" and add as many devices to the PRO license without having to buy another license?
Please let me know if you'd like me to add these as new issues.

wolf

2019-07-14 23:05

reporter   ~0003556

Concerning the question on "cheating" has no simple answer if you know KC Softwares' marketing strategy. And there exist different kinds of cheating. I'm not sure if cheating is clearly defined and specified. Limits between legitimate use and abuse are fluent often depending on context.

SUMo has implemented some abuse preventions which affect also legitimate use. Legitimate users usually have the information for handling these side effects. If not and described, KC Softwares support provides lost informations.

The variable name UID is misleading. It suggests a meaning while having a different one. SUMo online service is changing the picture. I don't know the internal identifier name used in its dashboard. But there may be one such identifier which may implement the suggested meaning of UID although being two distinct identifiers. But this is not necessarily the case, depending on users choice how to use SUMo online dashboard service. There are different use cases and scenarios. SUMo online service provides the opportunity to identify further abuse scenarios not identifiable before. IMHO it doesn't make sense to implement further abuse prevention for the dashboard now. Identification via SUMo online service and implementing action on SUMo service or SUMo Pro service might be considered differently. It is no priority now and shouldn't become one now as these users consider SUMo as useful. So it seems to me preferrable to encourage those users to provide some feed back and return instead of annoying them too much. KC Software may provide more options for such return then it currently does and should take into account possible organisational constraints on user side. After providing even more usefulness and more differentiation between SUMo basic service and SUMo professional service, business model, financing, support, marketing may change more and may provide more options to abuse handling.

Concerning the aspect of attributes shown in dashboard, some license trunk may be meaningful. But on ordinary displays, the dashboard already has much information. So there is a need to balance adding information via need for scrolling. My suggestion of making dashboard attributes configurable shifts this balance choice to the user and provides one means of handling information. Another one you did already provide with another feature request if I remember right, going into direction of drill down action in the dashboard to be added.

johnldove

2019-07-14 23:44

reporter  

Rename PC issue.png (64,566 bytes)
Rename PC issue.png (64,566 bytes)

johnldove

2019-07-14 23:44

reporter   ~0003557

Mr. Wolf, you continue to provide wise counsel.
* I would like to see a drill-down.
* I also agree that the user-configurable screen would allow showing only the info that's useful to me (and anyone else).
* So adding the license (partially masked) would not be a problem for users who don't need it.
If you add the license column/sort options, then managers can sort by licenses and self-monitor for compliance (most want to comply, I believe)
A related issue --
This may be a system/server problem:
I renamed my PC and now both the old and new names appear (same UID) with the old name offline.
You may have addressed this earlier, but it could be related to the DoveHomeServer showing old version on the SUMo Server.
I'll add it as a new item if this is not related. Please let me know.
Blessings and thanks!

wolf

2019-07-15 02:37

reporter   ~0003558

What do you mean when writing that you renamed your PC?
Did you mean to rename in SUMo online dashboard?
Or did you mean to rename on your PC in Windows?

Screenshot and description sound familiar to me, assuming the last variant (renaming in Windows). It looks like a known problem. I reported already another variation in issue https://www.kcsoftwares.com/bugs/view.php?id=5568 And as you see there, it's not yet solved. I further don't assume a relation to this DoveHomeServer SUMo dashboard old version. For reporting you either may create a new issue related to the one created by myself or simply add your notes on the already created one.

If you prefer awaiting a solution with the current situation, it's fine although no solution yet scheduled. If you prefer a work around, then delete one of these entries in SUMo online dashboard. This will lead you to another problem also reported by myself and related to the one already mentioned and also not yet solved. Then you may continue to reregister your PC in SUMo online.

johnldove

2019-07-15 03:49

reporter   ~0003559

I went to the PC and actually changed the internal name of the PC. Did not try to rename it in the Dashboard. (Don't know any way to do so, actually.)
Both names appear in Dashboard. Old name is showing offline, the new name online.
Deleted the old name -- both disappeared from Dashboard (as expected until bug is fixed).
Went to SUMo on the renamed/deleted PC and unregistered (unchecked) and re-registered (re-checked).
The PC returned to the Dashboard with the new name -- online. All is good.
Will wait for the fix in the future.
Thank you, again.

Kyle_Katarn

2019-07-27 16:17

administrator   ~0003629

Yes, I confirm a bug in this particular scenario.

johnldove

2019-08-04 21:11

reporter  

johnldove

2019-08-04 21:11

reporter   ~0003661

Further test. Not sure this artifact was reported earlier on this issue.
Unchecked the Enable SUMo Online button on JLD-LT0
Stopped and restarted SUMo on JLD-LT0
On Dashboard, it still shows JLD-LT0 as managed.

Kyle_Katarn

2019-08-04 21:41

administrator   ~0003662

Nice bug again.. Would you please open a dedicated issue for this ?
When you "disable" SUMo Online, SUMo client should automatically clear its data on server side.

Issue History

Date Modified Username Field Change
2019-06-30 22:08 johnldove New Issue
2019-06-30 22:08 johnldove File Added: Remote PC shows 424.png
2019-06-30 22:08 johnldove File Added: Dashboard 423.png
2019-06-30 22:37 Kyle_Katarn Assigned To => Kyle_Katarn
2019-06-30 22:37 Kyle_Katarn Status new => feedback
2019-06-30 22:37 Kyle_Katarn Note Added: 0003527
2019-06-30 22:42 johnldove File Added: All PC's in Dashboard-Dovehomeserver showing once.png
2019-06-30 22:42 johnldove Note Added: 0003528
2019-06-30 22:51 Kyle_Katarn Note Added: 0003529
2019-06-30 22:51 Kyle_Katarn Project SUMo => SUMo Online
2019-07-08 01:54 johnldove Note Added: 0003542
2019-07-12 02:41 johnldove Note Added: 0003543
2019-07-12 22:24 wolf Note Added: 0003545
2019-07-12 22:36 johnldove File Added: 190712-All PC's in Dashboard-Dovehomeserver showing once.png
2019-07-12 22:36 johnldove File Added: 190712-Remote PC shows 424.png
2019-07-12 22:36 johnldove Note Added: 0003547
2019-07-13 01:47 wolf Note Added: 0003548
2019-07-13 01:54 wolf Note Added: 0003549
2019-07-13 03:58 johnldove File Added: SUMo List on DoveHomeServerPc.png
2019-07-13 03:58 johnldove Note Added: 0003550
2019-07-14 15:29 Kyle_Katarn Note Added: 0003552
2019-07-14 15:32 Kyle_Katarn Note Added: 0003553
2019-07-14 21:59 johnldove Note Added: 0003554
2019-07-14 23:05 wolf Note Added: 0003556
2019-07-14 23:44 johnldove File Added: Rename PC issue.png
2019-07-14 23:44 johnldove Note Added: 0003557
2019-07-15 02:37 wolf Note Added: 0003558
2019-07-15 03:49 johnldove Note Added: 0003559
2019-07-27 16:17 Kyle_Katarn Note Added: 0003629
2019-07-27 16:17 Kyle_Katarn Status feedback => acknowledged
2019-07-27 16:18 Kyle_Katarn Relationship added related to 0005574
2019-08-04 11:58 Kyle_Katarn Relationship added related to 0005612
2019-08-04 21:11 johnldove File Added: 190804-Config on JLD-LT0 PC showing NOT attached to Dashboard.png
2019-08-04 21:11 johnldove File Added: 190804-Dashboard - LT0 PC showing as monitored.png
2019-08-04 21:11 johnldove Note Added: 0003661
2019-08-04 21:41 Kyle_Katarn Note Added: 0003662
2019-08-05 21:54 Kyle_Katarn Relationship added related to 0005615