View Issue Details

IDProjectCategoryView StatusLast Update
0005579SUMoBugpublic2019-09-13 21:48
Reporterbhenshaw Assigned ToKyle_Katarn  
Status feedbackResolutionopen 
Product Version5.9.4 
Target VersionFixed in Version 
Summary0005579: tray icon disappears periodically
DescriptionEvery once in awhile the tray icon disappears even though the program is running. The only way to get the tray icon back is to reboot. I have not been able to reproduce it at will. It may be related to closing the program and then restarting it, but I"m not sure.
Additional InformationWindows 10 1903
TagsNo tags attached.


related to 0005605 feedbackKyle_Katarn Sporadic loss of SUMo main window 



2019-07-19 22:56

administrator   ~0003578

More details on when it appear ? When you're doing any specific action ?


2019-07-19 23:19

reporter   ~0003580

I really don't know for sure. It appears to be random, or at least I can't figure out when it happens. I thought maybe it was when I closed SUMo and reopened it. I have tested that theory and it doesn't seem to be the problem.

The only other thing I can think of is that I occasionally install a software update to some program which must close other programs in order to install. After the installation has completed maybe the SUMo icon is no longer showing in the tray. Even after trying to restart SUMo the icon doesn't appear in the tray even though SUMo is running. This is a wild guess in that I don't know if that is what happened but I sort of remember doing such an update prior to the last time the icon disappeared. It has happened to me 4 or 5 times now.


2019-07-20 11:00

administrator   ~0003582

OK. I'll try to had some instrumentation for this.

Should it happen again, please go to setting, uncheck "show in tray". Close settings. Reopen settings and re-enable tray icon. Tell me if this makes the icon to show again.


2019-07-29 22:14

reporter   ~0003645

It happened again. The only thing that updated was a Live Update by Norton Security. After the update the icon for SUMo was gone from the tray. Nothing I did would bring it back short of re-booting the PC. I tried unchecking the SUMo setting "minimize to system tray", exiting settings, and rechecking it, but that didn't help.


2019-07-30 19:26

administrator   ~0003647

If this happen again, just restart SUMo without restarting the PC and tell me if this fixes the issue.


2019-07-30 19:48

reporter   ~0003649

I think in the past I have tried that, but I can't remember if I tried that this time. I will wait till next time it happens and restart SUMo to see if it works.


2019-07-30 19:50

administrator   ~0003650

ok, thanks !


2019-09-13 18:42

reporter   ~0003721

This time I installed the program Bulk Rename Utility. After the install the icon for SUMo was gone from the tray. I quit SUMo and restarted it and the icon returned to the tray. Why does only the icon for SUMo disappear? All my other icons were still in the tray.


2019-09-13 21:48

administrator   ~0003722

ok, i'll try to reproduce

Issue History

Date Modified Username Field Change
2019-07-16 01:03 bhenshaw New Issue
2019-07-19 22:56 Kyle_Katarn Assigned To => Kyle_Katarn
2019-07-19 22:56 Kyle_Katarn Status new => feedback
2019-07-19 22:56 Kyle_Katarn Note Added: 0003578
2019-07-19 23:19 bhenshaw Note Added: 0003580
2019-07-20 11:00 Kyle_Katarn Note Added: 0003582
2019-07-29 22:14 bhenshaw Note Added: 0003645
2019-07-30 19:26 Kyle_Katarn Note Added: 0003647
2019-07-30 19:28 Kyle_Katarn Relationship added related to 0005605
2019-07-30 19:48 bhenshaw Note Added: 0003649
2019-07-30 19:50 Kyle_Katarn Note Added: 0003650
2019-09-13 18:42 bhenshaw Note Added: 0003721
2019-09-13 21:48 Kyle_Katarn Note Added: 0003722