View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0005579||SUMo||Bug||public||2019-07-16 01:03||2019-09-13 21:48|
|Target Version||Fixed in Version|
|Summary||0005579: tray icon disappears periodically|
|Description||Every once in awhile the tray icon disappears even though the program is running. The only way to get the tray icon back is to reboot. I have not been able to reproduce it at will. It may be related to closing the program and then restarting it, but I"m not sure.|
|Additional Information||Windows 10 1903|
|Tags||No tags attached.|
||More details on when it appear ? When you're doing any specific action ?|
I really don't know for sure. It appears to be random, or at least I can't figure out when it happens. I thought maybe it was when I closed SUMo and reopened it. I have tested that theory and it doesn't seem to be the problem.
The only other thing I can think of is that I occasionally install a software update to some program which must close other programs in order to install. After the installation has completed maybe the SUMo icon is no longer showing in the tray. Even after trying to restart SUMo the icon doesn't appear in the tray even though SUMo is running. This is a wild guess in that I don't know if that is what happened but I sort of remember doing such an update prior to the last time the icon disappeared. It has happened to me 4 or 5 times now.
OK. I'll try to had some instrumentation for this.
Should it happen again, please go to setting, uncheck "show in tray". Close settings. Reopen settings and re-enable tray icon. Tell me if this makes the icon to show again.
||It happened again. The only thing that updated was a Live Update by Norton Security. After the update the icon for SUMo was gone from the tray. Nothing I did would bring it back short of re-booting the PC. I tried unchecking the SUMo setting "minimize to system tray", exiting settings, and rechecking it, but that didn't help.|
||If this happen again, just restart SUMo without restarting the PC and tell me if this fixes the issue.|
||I think in the past I have tried that, but I can't remember if I tried that this time. I will wait till next time it happens and restart SUMo to see if it works.|
||ok, thanks !|
||This time I installed the program Bulk Rename Utility. After the install the icon for SUMo was gone from the tray. I quit SUMo and restarted it and the icon returned to the tray. Why does only the icon for SUMo disappear? All my other icons were still in the tray.|
||ok, i'll try to reproduce|
|2019-07-16 01:03||bhenshaw||New Issue|
|2019-07-19 22:56||Kyle_Katarn||Assigned To||=> Kyle_Katarn|
|2019-07-19 22:56||Kyle_Katarn||Status||new => feedback|
|2019-07-19 22:56||Kyle_Katarn||Note Added: 0003578|
|2019-07-19 23:19||bhenshaw||Note Added: 0003580|
|2019-07-20 11:00||Kyle_Katarn||Note Added: 0003582|
|2019-07-29 22:14||bhenshaw||Note Added: 0003645|
|2019-07-30 19:26||Kyle_Katarn||Note Added: 0003647|
|2019-07-30 19:28||Kyle_Katarn||Relationship added||related to 0005605|
|2019-07-30 19:48||bhenshaw||Note Added: 0003649|
|2019-07-30 19:50||Kyle_Katarn||Note Added: 0003650|
|2019-09-13 18:42||bhenshaw||Note Added: 0003721|
|2019-09-13 21:48||Kyle_Katarn||Note Added: 0003722|