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IDProjectCategoryView StatusLast Update
0005655SUMoBugpublic2019-08-26 14:05
Reporterwolf Assigned ToKyle_Katarn  
Status acknowledgedResolutionopen 
Product Version5.9.6 
Target VersionShort term 
Summary0005655: When querying SUMo server for a false major update record, it reports needing an update
DescriptionAfter performing a deep scan and check operation with SUMo, it reports that Microsoft Edge isn't up to date. It finds version 11.0.18362.267 locally installed. It claims existence and availability of major released update to version According to my knowledge, this is a not yet released version but a beta version instead. And I haven't enabled beta reporting!

When looking up if SUMo server recognizes its error of undue reporting, I find the next error on SUMo server about the version of SUMo itself. The server considers my SUMo version as being version, requiring an update to version SUMo client doesn't see a need for such an update as it considers its version as up to date.
TagsNo tags attached.


related to 0002373 acknowledgedKyle_Katarn Reporting when multiple versions of same product installed 



2019-08-20 18:18

administrator   ~0003680

Do you have both versions of SUMo on your system ? Therefore, it's a known weakness (like update status when multiple local versions are detected)


2019-08-20 19:38

reporter   ~0003682

What do you mean when asking if I've both versions on this system?

This report comes of the registered and installed version It's the only installed version. Why should other non-installed versions impact this installed one when running the installed one?

When I sort the SUMo report to product name, I can confirm that the SyMenu portable framework is still at SUMo version and the PortableApps framework still at SUMo version All three are on this system. These portable ones aren't in the search patch. And I guess that they aren't in the Windows registry as they've not been installed. They may not be found within the Windows search path (for the console program) neither.

This situation exists already for months that I've these two portable instances and an installed instance (since June 2019). The portable instances don't get updated so quickly by these frameworks. PortableApps framework is quicker in updating than SyMenu. The reported behaviour appeared a few months ago and lasted only a few days. Now this same symptom returned. If it's a known weakness, why doesn't it happen all the time but instead only some sporadic intervals?


2019-08-25 16:06

administrator   ~0003686

I mean : do you have both 5.9.6 and 5.9.3 presend on your system (installed, or portable). If yes, that's a know issue.


2019-08-26 08:06

reporter   ~0003689

As already written: Version is installed, running and reporting on that machine while version is present as portable instance on that same machine.

So you say that this is a known issue. Then, I'm wondering why I see this phenomen not permanently?
And it happens when I lookup Microsoft Edge on SUMo server. I didn't lookup SUMo itself on SUMo server.


2019-08-26 08:23

reporter   ~0003691

And it seems, I forgot to attach the screenshots.


2019-08-26 14:04

administrator   ~0003692

The fact that the problem is not permenent is fully understood : when last "check" in done on 5.9.3, servers "thinks" that you're on 5.9.3, and therefore indicates that an update is required.
next time, if latest check is done on the 5.9.6, the message will no longer appear


2019-08-26 14:05

administrator   ~0003693

Side effect of 0002373

Issue History

Date Modified Username Field Change
2019-08-20 18:12 wolf New Issue
2019-08-20 18:18 Kyle_Katarn Assigned To => Kyle_Katarn
2019-08-20 18:18 Kyle_Katarn Status new => feedback
2019-08-20 18:18 Kyle_Katarn Note Added: 0003680
2019-08-20 19:38 wolf Note Added: 0003682
2019-08-25 16:06 Kyle_Katarn Note Added: 0003686
2019-08-26 08:06 wolf Note Added: 0003689
2019-08-26 08:23 wolf Note Added: 0003691
2019-08-26 14:04 Kyle_Katarn Note Added: 0003692
2019-08-26 14:04 Kyle_Katarn Relationship added related to 0002373
2019-08-26 14:05 Kyle_Katarn Status feedback => acknowledged
2019-08-26 14:05 Kyle_Katarn Note Added: 0003693
2019-08-26 14:05 Kyle_Katarn Target Version => Short term