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IDProjectCategoryView StatusDate SubmittedLast Update
0005756IDPhotoStudioBugpublic2019-11-14 11:022020-10-23 21:44
ReporterCHARLES WOODS Assigned ToKyle_Katarn  
PrioritynormalSeveritymajorReproducibilityN/A
Status resolvedResolutionfixed 
Product Version2.15.7 
Fixed in Version2.16 
Summary0005756: MY IDPHOTO STUDIO NOT WORKING.
DescriptionTHE SOFTWARE KEEPS ON GIVING ME ONE SPECIFIC IMAGE ,CANT CHANGE IMAGE .
TagsNo tags attached.

Relationships

related to 0006164 resolvedKyle_Katarn no load images 

Activities

Kyle_Katarn

2019-11-14 20:40

administrator   ~0003765

please send me screenshot and log file

CHARLES WOODS

2019-11-15 06:05

reporter   ~0003766

Info [19-11-14 14:53:04] Selected printer : (6) EPSON WF-7620 Series
Info [19-11-14 14:53:00] Actual aspect ratio : 0.99, target aspect ratio : 0.78
Info [19-11-14 14:53:00] Loading : C:\Users\Woods\Desktop\P1260088.JPG
Info [19-11-14 14:52:59] IDPhotoStudio is already up to date.
Info [19-11-14 14:52:59] IDPhotoStudio Update self check : Server replied 2.15.7.67 in 952ms
Info [19-11-14 14:52:58] IDPhotoStudio Update self check : Initialization
Info [19-11-14 14:52:58] Self update check...
Info [19-11-14 14:52:58] Selecting format : 35 x 45 mm (Kenya)
Info [19-11-14 14:52:58] Scale mode : Stretch
Info [19-11-14 14:52:58] Selected printer : (6) EPSON WF-7620 Series
Info [19-11-14 14:52:58] Printer 7 : EPSON L805 Series
Info [19-11-14 14:52:58] Printer 6 : EPSON WF-7620 Series
Info [19-11-14 14:52:58] Printer 5 : EPSON WF-7620 Series (FAX)
Info [19-11-14 14:52:58] Printer 4 : EPSON WF-7620 Series (FAX) (Copy 1)
Info [19-11-14 14:52:58] Printer 3 : Fax
Info [19-11-14 14:52:58] Printer 2 : Foxit Reader PDF Printer
Info [19-11-14 14:52:58] Printer 1 : Microsoft XPS Document Writer
Info [19-11-14 14:52:58] 7 printer(s) found
Info [19-11-14 14:52:58] OpenSSL : OpenSSL 1.1.1c 28 May 2019
Info [19-11-14 14:52:57] Portable : No
Info [19-11-14 14:52:57] Administrator : No
Info [19-11-14 14:52:57] 64Bits : No
Info [19-11-14 14:52:57] Windows : 6.1 (Seven)
Info [19-11-14 14:52:57] IDPhotoStudio v2.15.7.67
Info [19-11-14 14:52:57] C:\Program Files\KC Softwares\IDPhotoStudio\IDPhotoStudio.exe
Info [19-11-14 14:52:57] Starting
Capture.JPG (235,002 bytes)   
Capture.JPG (235,002 bytes)   

Kyle_Katarn

2019-11-15 21:29

administrator   ~0003767

What's the problem ?
I see only 1 picture being loaded in logs ... and seems correctly loaded on screenshot !

CHARLES WOODS

2019-11-16 06:19

reporter   ~0003768

Yes its correctly loaded but my problem is that, i cant change to another picture because that particular picture keeps on appearing back.
I have tried uninstalling and installing but the same problem is persistant. I use idphotostudio a lot that's why i need help.

Kyle_Katarn

2019-11-16 09:10

administrator   ~0003769

OK, then send me log after trying to load different pictures.

CHARLES WOODS

2019-11-16 09:41

reporter   ~0003771

Info [19-11-15 10:52:43] Actual aspect ratio : 0.99, target aspect ratio : 0.78
Info [19-11-15 10:52:43] Loading : C:\Users\Woods\Desktop\P1260085-removebg-preview.jpg
Info [19-11-15 10:51:56] Selected printer : (6) EPSON WF-7620 Series
Info [19-11-15 10:51:51] Actual aspect ratio : 0.99, target aspect ratio : 0.78
Info [19-11-15 10:51:51] Loading : C:\Users\Woods\Desktop\P1260085-removebg-preview.jpg
Info [19-11-15 10:51:48] Actual aspect ratio : 0.99, target aspect ratio : 0.78
Info [19-11-15 10:51:48] Loading : C:\Users\Woods\Desktop\P1260085-removebg-preview.jpg
Info [19-11-15 10:51:44] Actual aspect ratio : 0.99, target aspect ratio : 0.78
Info [19-11-15 10:51:44] Loading : C:\Users\Woods\Desktop\P1260085-removebg-preview.jpg
Info [19-11-15 07:56:26] Actual aspect ratio : 0.99, target aspect ratio : 0.78
Info [19-11-15 07:56:26] Loading : C:\Users\Woods\Desktop\P1260085-removebg-preview.jpg
Info [19-11-15 07:56:23] IDPhotoStudio is already up to date.
Info [19-11-15 07:56:23] IDPhotoStudio Update self check : Server replied 2.15.7.67 in 764ms
Info [19-11-15 07:56:22] IDPhotoStudio Update self check : Initialization
Info [19-11-15 07:56:22] Self update check...
Info [19-11-15 07:56:22] Selecting format : 35 x 45 mm (Kenya)
Info [19-11-15 07:56:22] Scale mode : Stretch
Info [19-11-15 07:56:22] Selected printer : (6) EPSON WF-7620 Series
Info [19-11-15 07:56:22] Printer 7 : EPSON L805 Series
Info [19-11-15 07:56:22] Printer 6 : EPSON WF-7620 Series
Info [19-11-15 07:56:22] Printer 5 : EPSON WF-7620 Series (FAX)
Info [19-11-15 07:56:22] Printer 4 : EPSON WF-7620 Series (FAX) (Copy 1)
Info [19-11-15 07:56:22] Printer 3 : Fax
Info [19-11-15 07:56:22] Printer 2 : Foxit Reader PDF Printer
Info [19-11-15 07:56:22] Printer 1 : Microsoft XPS Document Writer
Info [19-11-15 07:56:22] 7 printer(s) found
Info [19-11-15 07:56:22] OpenSSL : OpenSSL 1.1.1c 28 May 2019
Info [19-11-15 07:56:22] Portable : No
Info [19-11-15 07:56:22] Administrator : No
Info [19-11-15 07:56:22] 64Bits : No
Info [19-11-15 07:56:22] Windows : 6.1 (Seven)
Info [19-11-15 07:56:22] IDPhotoStudio v2.15.7.67
Info [19-11-15 07:56:22] C:\Program Files\KC Softwares\IDPhotoStudio\IDPhotoStudio.exe
Info [19-11-15 07:56:22] Starting

Kyle_Katarn

2019-11-16 12:17

administrator   ~0003772

it seems that you're always trying to load the same file (C:\Users\Woods\Desktop\P1260085-removebg-preview.jpg). Is it the case ?

Do you us drag'n'drop or File>Load or Load button ?

CHARLES WOODS

2019-11-16 12:50

reporter   ~0003773

I usually do both drag and drop and still load.

P1260085 jpg is the picture that am trying to load. As you can see the photo below is different from the one above displayed by idphotostudio.
P1260085-removebg-preview.jpg (26,698 bytes)   
P1260085-removebg-preview.jpg (26,698 bytes)   

Kyle_Katarn

2019-11-16 16:45

administrator   ~0003774

But is the wrong picture displayed in IDPhotoStudio **BEFORE** you load the new one ?

Kyle_Katarn

2019-12-29 21:44

administrator   ~0003813

Up ?

Issue History

Date Modified Username Field Change
2019-11-14 11:02 CHARLES WOODS New Issue
2019-11-14 11:02 CHARLES WOODS File Added: IDPhotoStudio.lnk
2019-11-14 20:40 Kyle_Katarn File Deleted: IDPhotoStudio.lnk
2019-11-14 20:40 Kyle_Katarn Assigned To => Kyle_Katarn
2019-11-14 20:40 Kyle_Katarn Status new => feedback
2019-11-14 20:40 Kyle_Katarn Note Added: 0003765
2019-11-15 06:05 CHARLES WOODS File Added: Capture.JPG
2019-11-15 06:05 CHARLES WOODS Note Added: 0003766
2019-11-15 21:29 Kyle_Katarn Note Added: 0003767
2019-11-16 06:19 CHARLES WOODS Note Added: 0003768
2019-11-16 09:10 Kyle_Katarn Note Added: 0003769
2019-11-16 09:41 CHARLES WOODS Note Added: 0003771
2019-11-16 12:17 Kyle_Katarn Note Added: 0003772
2019-11-16 12:50 CHARLES WOODS File Added: P1260085-removebg-preview.jpg
2019-11-16 12:50 CHARLES WOODS Note Added: 0003773
2019-11-16 16:45 Kyle_Katarn Note Added: 0003774
2019-12-29 21:44 Kyle_Katarn Note Added: 0003813
2020-09-27 10:16 Kyle_Katarn Relationship added related to 0006164
2020-10-23 21:43 Kyle_Katarn Status feedback => resolved
2020-10-23 21:43 Kyle_Katarn Resolution open => fixed
2020-10-23 21:43 Kyle_Katarn Fixed in Version => 2.16
2020-10-23 21:44 Kyle_Katarn Category Removal => Bug