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IDProjectCategoryView StatusDate SubmittedLast Update
0005761SUMo OnlineBugpublic2019-11-21 17:402019-11-25 21:15
Reporterjohnldove Assigned ToKyle_Katarn  
PrioritynormalSeverityminorReproducibilityhave not tried
Status acknowledgedResolutionopen 
PlatformLaptop PCOSWindowsOS Version10
Product Version5.10.3 
Summary0005761: Showing 436 on dashboard -- actual 438
Description(This has been mentioned before. Not sure if it is still outstanding, but please feel free to merge this if so.)
The Dashboard shows 436 for DoveHomeserver, but the version on the PC is 438.
TagsNo tags attached.

Activities

johnldove

2019-11-21 17:40

reporter  

191121 SUMo screen from DoveHomeServer showing 438.png (200,882 bytes)   
191121 SUMo screen from DoveHomeServer showing 438.png (200,882 bytes)   
191121 SUMo Dashboard showing 436-DoveHomeserver.png (144,591 bytes)   
191121 SUMo Dashboard showing 436-DoveHomeserver.png (144,591 bytes)   

johnldove

2019-11-24 03:25

reporter  

191121 SUMo screen from JLD-LT0 showing 438.png (71,481 bytes)   
191121 SUMo screen from JLD-LT0 showing 438.png (71,481 bytes)   

johnldove

2019-11-24 03:25

reporter   ~0003776

On the same Dashboard, JLD-LT0 showed 437. The attached screenshot shows that JLD-LT0 has 438 installed.

Kyle_Katarn

2019-11-24 21:07

administrator   ~0003779

is the uid on the dashboard the same as the one in your SUMo logs (in debug mode) ?

johnldove

2019-11-24 22:19

reporter   ~0003780

From the log file: 264043662 for JLD-LT0

Verbose [19-11-24 16:07:08] NbCheckLicenceNoAnswer : 2
Verbose [19-11-24 16:07:08] NbCheckLicenceKO : 0
Verbose [19-11-24 16:07:08] NbCheckLicenceOK : 52
Verbose [19-11-24 16:07:08] NbCheckLicenceAlt : 16
Verbose [19-11-24 16:07:08] NbCheckLicence : 55
Verbose [19-11-24 16:07:08] NbCopy : 0
Verbose [19-11-24 16:07:08] NbExport : 0
Verbose [19-11-24 16:07:08] NbRun : 16
Verbose [19-11-24 16:07:08] ---- STATS ----
Info [19-11-24 16:07:08] Reading Stats
Verbose [19-11-24 16:07:08] OpenSSL : OpenSSL 1.1.1c 28 May 2019
Verbose [19-11-24 16:07:08] UID : 264043662
Info [19-11-24 16:07:08] Registered to L DOVE III
Info [19-11-24 16:07:08] Language : English (United States)
Info [19-11-24 16:07:08] Portable : No
Info [19-11-24 16:07:08] Administrator : No
Info [19-11-24 16:07:08] 64Bits : Yes
Info [19-11-24 16:07:08] Windows : 10.0 (Windows10)
Info [19-11-24 16:07:08] SUMo (Software Update Monitor) v5.10.3.438
Info [19-11-24 16:07:08] C:\Program Files (x86)\KC Softwares\SUMo\SUMo.exe
Verbose [19-11-24 16:07:08] Debug mode
Info [19-11-24 16:07:08] Starting
Verbose [19-11-24 16:07:08] ============================================
Info [19-11-13 15:58:46] Version change detected : 5.9.9.432 5.10.2.437

johnldove

2019-11-24 22:31

reporter   ~0003781

DoveHomeServer: same UID as shown in the dashboard:
Verbose [19-11-24 16:23:54] DegradedMode : 3
Verbose [19-11-24 16:23:54] NagDisplay : 9
Verbose [19-11-24 16:23:54] NonValidLicDetected : 0
Verbose [19-11-24 16:23:54] AltNbOnline : 353776
Verbose [19-11-24 16:23:54] AltNbCheck : 354262
Verbose [19-11-24 16:23:54] MainNbOnline : 353668
Verbose [19-11-24 16:23:54] MainNbCheck : 354263
Verbose [19-11-24 16:23:54] NbDrivers : 0
Verbose [19-11-24 16:23:54] NbCheckLicenceNoAnswer : 25
Verbose [19-11-24 16:23:54] NbCheckLicenceKO : 0
Verbose [19-11-24 16:23:54] NbCheckLicenceOK : 290
Verbose [19-11-24 16:23:54] NbCheckLicenceAlt : 42
Verbose [19-11-24 16:23:54] NbCheckLicence : 317
Verbose [19-11-24 16:23:54] NbCopy : 0
Verbose [19-11-24 16:23:54] NbExport : 0
Verbose [19-11-24 16:23:54] NbRun : 104
Verbose [19-11-24 16:23:54] ---- STATS ----
Info [19-11-24 16:23:54] Reading Stats
Verbose [19-11-24 16:23:54] OpenSSL : OpenSSL 1.1.1c 28 May 2019
Verbose [19-11-24 16:23:54] UID : 225643708
Info [19-11-24 16:23:54] Registered to L DOVE III
Info [19-11-24 16:23:54] Language : English (United States)
Info [19-11-24 16:23:54] Portable : No
Info [19-11-24 16:23:53] Administrator : No
Info [19-11-24 16:23:53] 64Bits : Yes

johnldove

2019-11-25 01:47

reporter   ~0003782

As of now, both DoveHomeserver and JLD-LT0 show the correct version -- 438.

Kyle_Katarn

2019-11-25 21:06

administrator   ~0003783

ok

johnldove

2019-11-25 21:13

reporter   ~0003784

Is there anything I should do to keep this from happening? Is there anything I can do to fix this when it occurs?
Blessings and thanks, Kyle

Kyle_Katarn

2019-11-25 21:15

administrator   ~0003785

I'm investigating... suspecting 2 SUMo to share the same uid but this is really tricky to identify and catch :-(

Issue History

Date Modified Username Field Change
2019-11-21 17:40 johnldove New Issue
2019-11-21 17:40 johnldove File Added: 191121 SUMo screen from DoveHomeServer showing 438.png
2019-11-21 17:40 johnldove File Added: 191121 SUMo Dashboard showing 436-DoveHomeserver.png
2019-11-21 20:56 Kyle_Katarn Assigned To => Kyle_Katarn
2019-11-21 20:56 Kyle_Katarn Status new => acknowledged
2019-11-24 03:25 johnldove File Added: 191121 SUMo screen from JLD-LT0 showing 438.png
2019-11-24 03:25 johnldove Note Added: 0003776
2019-11-24 21:07 Kyle_Katarn Note Added: 0003779
2019-11-24 22:19 johnldove Note Added: 0003780
2019-11-24 22:31 johnldove Note Added: 0003781
2019-11-25 01:47 johnldove Note Added: 0003782
2019-11-25 21:06 Kyle_Katarn Note Added: 0003783
2019-11-25 21:13 johnldove Note Added: 0003784
2019-11-25 21:15 Kyle_Katarn Note Added: 0003785