View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0005770||SUMo||Bug||public||2019-11-28 17:00||2019-11-29 22:08|
|Platform||OS||Windows 10 (x64)||OS Version||1903|
|Target Version||Fixed in Version|
|Summary||0005770: SUMo Pro update (sometimes) dysfunctional|
|Description||At least since version 5.10.2, I observe that SUMo Pro update function gets dysfunctional. |
I've configured it intentionally to do a lookup on SUMo server. My standard web browser is the latest released version of Firefox, no beta version. Usually, when I initiate a single update regardless for which tool reported out of date by SUMo, it opens a new tab in my standard web browser. When it doesn't work, it does nothing. It doesn't change anything on the usually already started standard web browser, regardless if web browser is minimized or opened window on desktop. When SUMo Pro update function gets dysfunctional, it remains so.
A restart of SUMo doesn't help. It doesn't change that behaviour.
Sometimes, a restart of the standard web browser may help. Sometimes, a restart of the standard web browser has no effect.
As far as I remember, I experience that symptom at least since the Windows updates of October 2019.
The desired feature to lookup SUMo server is still available and working at these times. It is possible to start a new tab in the standard web browser manually and enter the URL for SUMo server monitor and enter the product name it that search mask. It's only the correspondingly configured update function of SUMo Pro remains without action in such a case.
So don't know the reason nor how to make that determenistic nor the work around to become deterministic.
|Additional Information||The same problem applies also sporadically to Intel Driver and Support Assistant.|
|Tags||No tags attached.|
Why would this come from SUMo, in particular if Intel Driver and Support Assistant is affected too ?
Any other user facing the same issue ?
I guess that there is some dynamic runtime dependency, that this runtime gets modified by some hidden events, and that these two applications don't sufficiently check their dependencies. Not sure if that symptom may relate to changes in Windows or in Firefox and if they require other runtime changes simultaneously.
Si if SUMo doesn't check its runtime dependencies sufficiently, I consider it a bug in SUMo, regardless of the reason of less known or undocumented changes in runtime context. Wanted to report that change in behaviour and see if other users made similar observations and eventually got that behaviour deterministic already. So analysis isn't finished and don't know to which extent other users have made same observations and further analysis already.
||OK. I keep it in "Feedback", as being monitored.|
|2019-11-28 17:00||wolf||New Issue|
|2019-11-28 21:02||Kyle_Katarn||Assigned To||=> Kyle_Katarn|
|2019-11-28 21:02||Kyle_Katarn||Status||new => acknowledged|
|2019-11-28 21:02||Kyle_Katarn||Note Added: 0003788|
|2019-11-28 21:02||Kyle_Katarn||Status||acknowledged => feedback|
|2019-11-28 22:26||wolf||Note Added: 0003791|
|2019-11-29 22:08||Kyle_Katarn||Note Added: 0003792|