View Issue Details

IDProjectCategoryView StatusLast Update
0006073KCleanerBugpublic2020-06-03 17:53
ReporterGil-s Assigned ToKyle_Katarn  
PrioritynormalSeveritymajorReproducibilityalways
Status acknowledgedResolutionopen 
PlatformWindowsOSWindows 10OS Version19041.264
Product Version3.7 
Summary0006073: Trash does not empty anymore
DescriptionTrash does not empty anymore
Steps To ReproducePut files in trash, launch KCleaner 3.7 with option set for empty trash. clean : trash is not empty. Simulation doesn't show trash content.
Launch KCleaner 3.6.6 with option set for empty trash, clean : trash is empty
TagsNo tags attached.

Activities

Gil-s

2020-06-03 09:47

reporter  

simulation_&_trash.JPG (161,493 bytes)   
simulation_&_trash.JPG (161,493 bytes)   
KCleaner_settings.JPG (95,930 bytes)   
KCleaner_settings.JPG (95,930 bytes)   
settings - Copie.ini (1,175 bytes)

Kyle_Katarn

2020-06-03 15:13

administrator   ~0003948

Do you confirm v3.6 works correctly with the same OS (and patch level) ?

I confirm that 3.7 do NOT work correctly in Win10 19041.264 but since I did not change the RecycleBin management code, I suspect the cause is Win10 "2004" update

Gil-s

2020-06-03 17:20

reporter   ~0003949

Yes, I confirm that version 3.6.6 works, just after I noticed the problem with version 3.7, I tested with version 3.6.6 and the trash was emptied. I did this several times before declaring the bug. I only have the 20H1 version 19041.264 for testing at the moment, but I'm going to mount a VM with a 19H2 version to see ...
I'll come back to you later

Kyle_Katarn

2020-06-03 17:22

administrator   ~0003950

OK

Gil-s

2020-06-03 17:45

reporter   ~0003952

I remembered that my son's computer was in version 1909 18363.476, I did the same tests and the results are identical, the trash is emptied in version 3.6.6 and not in version 3.7 (I set up for empty trash only in the two versions, simulation shows trash in 3.6.6 and nothing in 3.7)

Gil-s

2020-06-03 17:50

reporter   ~0003953

I specify that the log file of the simulation shows that the RecycleBin is analyzed but not shown in the results window
KCleaner.log (1,858 bytes)   
Info	[20-06-03 17:47:32]	End of analysis
Info	[20-06-03 17:47:32]	Analyzing : Recycle Bin
Info	[20-06-03 17:47:32]	Start of analysis
Info	[20-06-03 17:47:01]	Licence checked OK
Info	[20-06-03 17:47:01]	File downloaded in 531ms
Info	[20-06-03 17:47:00]	KCleaner is already up to date.
Info	[20-06-03 17:47:00]	KCleaner Update self check : Server replied 3.7.0.107 in 235ms
Info	[20-06-03 17:47:00]	KCleaner Update self check : Initialization
Info	[20-06-03 17:47:00]	Self update check...
Info	[20-06-03 17:47:00]	Checking licence...
Info	[20-06-03 17:47:00]	CSIDL_HISTORY = C:\Users\lelongg\AppData\Local\Microsoft\Windows\History\
Info	[20-06-03 17:47:00]	CSIDL_INTERNET_CACHE = C:\Users\lelongg\AppData\Local\Microsoft\Windows\INetCache\
Info	[20-06-03 17:47:00]	CSIDL_COOKIES = C:\Users\lelongg\AppData\Local\Microsoft\Windows\INetCookies\
Info	[20-06-03 17:47:00]	CSIDL_RECENT = C:\Users\lelongg\AppData\Roaming\Microsoft\Windows\Recent\
Info	[20-06-03 17:47:00]	CSIDL_PROGRAM_FILESX86 = C:\Program Files (x86)\
Info	[20-06-03 17:47:00]	CSIDL_PROGRAM_FILES = C:\Program Files (x86)\
Info	[20-06-03 17:47:00]	CSIDL_PROFILE = C:\Users\lelongg\
Info	[20-06-03 17:47:00]	CSIDL_APPDATA = C:\Users\lelongg\AppData\Roaming\
Info	[20-06-03 17:47:00]	CSIDL_LOCAL_APPDATA = C:\Users\lelongg\AppData\Local\
Info	[20-06-03 17:47:00]	CSIDL_COMMON_APPDATA = C:\ProgramData\
Info	[20-06-03 17:47:00]	CSIDL_WINDOWS = C:\Windows\
Info	[20-06-03 17:47:00]	Registered to lelong
Info	[20-06-03 17:47:00]	Language : French (Standard)
Info	[20-06-03 17:47:00]	Portable : Yes
Info	[20-06-03 17:47:00]	Administrator : Yes
Info	[20-06-03 17:47:00]	64Bits : Yes
Info	[20-06-03 17:47:00]	Windows : 10.0 (Windows10)
Info	[20-06-03 17:47:00]	KCleaner v3.7.0.107
Info	[20-06-03 17:47:00]	C:\Install\KCleaner\KCleaner.exe
Info	[20-06-03 17:47:00]	Starting
KCleaner.log (1,858 bytes)   

Kyle_Katarn

2020-06-03 17:53

administrator   ~0003954

Excellent, thanks !

Issue History

Date Modified Username Field Change
2020-06-03 09:47 Gil-s New Issue
2020-06-03 09:47 Gil-s File Added: simulation_&_trash.JPG
2020-06-03 09:47 Gil-s File Added: KCleaner_settings.JPG
2020-06-03 09:47 Gil-s File Added: settings - Copie.ini
2020-06-03 15:12 Kyle_Katarn Assigned To => Kyle_Katarn
2020-06-03 15:12 Kyle_Katarn Status new => acknowledged
2020-06-03 15:13 Kyle_Katarn Note Added: 0003948
2020-06-03 17:20 Gil-s Note Added: 0003949
2020-06-03 17:22 Kyle_Katarn Note Added: 0003950
2020-06-03 17:45 Gil-s Note Added: 0003952
2020-06-03 17:50 Gil-s Note Added: 0003953
2020-06-03 17:50 Gil-s File Added: KCleaner.log
2020-06-03 17:53 Kyle_Katarn Note Added: 0003954