View Issue Details

IDProjectCategoryView StatusLast Update
0006117SUMoNew Featurepublic2020-08-01 09:14
Reporterale5000 Assigned ToKyle_Katarn  
PrioritynormalSeverityminorReproducibilityalways
Status acknowledgedResolutionopen 
Platformx64OSWindows 7OS VersionProfessional
Product Version5.11.1 
Target VersionShort term 
Summary0006117: SUMo won't load files with Unicode chars in file path or name.
DescriptionSmadav antivirus not detected, can be downloaded here: https://www.smadav.net/?lang=en

Main file: C:\Program Files (x86)\SMADAV\SMĪ”RTP.exe
Uninstaller entry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{8B9FA5FF-3E61-4658-B0DA-E6DDB46D6BAD}_is1
Tagsunicode

Activities

Kyle_Katarn

2020-07-25 12:21

administrator   ~0003990

What if you drag'drop its shortcut / main exe onto SUMo ?
May I have you SUMo log (in debug mode) for deeper troubleshooting ?

ale5000

2020-07-27 09:21

reporter   ~0003994

Could it be that it doesn't support unicode characters?
In the log appears but it isn't displayed correctly.
SUMo.log (5,780 bytes)   
Info	[20-07-27 09:08:23]	Closing SUMo
Info	[20-07-27 09:08:23]	Writing Stats
Info	[20-07-27 09:08:22]	Opening goodbye window and closing main.
Info	[20-07-27 09:08:22]	Loading finished : 57 / 57 items loaded
Info	[20-07-27 09:08:22]	Creating database backup
Info	[20-07-27 09:08:22]	Loading... Done.
Info	[20-07-27 09:08:22]	Removing useless skipped items... Done.
Info	[20-07-27 09:08:22]	Removing useless skipped items...
Info	[20-07-27 09:08:22]	Filtering duplicate items... Done.
Info	[20-07-27 09:08:22]	Filtering duplicate items
Verbose	[20-07-27 09:08:22]	Loading time : 2247ms
...
Info	[20-07-27 09:08:19]	Loading...
Verbose	[20-07-27 09:08:17]	Drag'n'Drop : C:\Program Files (x86)\SMADAV\SM?RTP.exe
Info	[20-07-27 09:08:17]	Drag'n'Drop : 1 items
Info	[20-07-27 09:08:17]	Drag'n'Drop detected
Info	[20-07-27 09:07:52]	Loading finished : 57 / 57 items loaded
Info	[20-07-27 09:07:52]	Creating database backup
Info	[20-07-27 09:07:52]	Loading... Done.
Info	[20-07-27 09:07:52]	Removing useless skipped items... Done.
Info	[20-07-27 09:07:52]	Removing useless skipped items...
Info	[20-07-27 09:07:52]	Filtering duplicate items... Done.
Info	[20-07-27 09:07:52]	Filtering duplicate items
Verbose	[20-07-27 09:07:52]	Loading time : 2418ms
...
Info	[20-07-27 09:07:49]	Loading...
Verbose	[20-07-27 09:07:45]	Drag'n'Drop : C:\Program Files (x86)\SMADAV\SM?RTP.exe
Info	[20-07-27 09:07:45]	Drag'n'Drop : 1 items
Info	[20-07-27 09:07:45]	Drag'n'Drop detected
Info	[20-07-27 09:07:26]	SUMo is already up to date.
Info	[20-07-27 09:07:26]	Startup phase done
Info	[20-07-27 09:07:26]	SUMo Update self check : Server replied 5.11.1.460 in 218ms
Info	[20-07-27 09:07:26]	Auto Check Skipped...
Info	[20-07-27 09:07:26]	SUMo Update self check : Initialization
Info	[20-07-27 09:07:26]	Self update check...
Info	[20-07-27 09:07:25]	Main Server Online (187 ms)
Info	[20-07-27 09:07:25]	Alt Server Online (187 ms)
Info	[20-07-27 09:07:25]	Alt Server Status Query
Info	[20-07-27 09:07:25]	Main Server Status Query
Verbose	[20-07-27 09:07:25]	Servers Status Query
Verbose	[20-07-27 09:07:24]	Status update (Software / Maj / Min / OK) : 57 / 2 / 2 / 53
Info	[20-07-27 09:07:24]	Loading finished : 57 / 57 items loaded
Info	[20-07-27 09:07:24]	Creating database backup
Info	[20-07-27 09:07:24]	Loading... Done.
Info	[20-07-27 09:07:24]	Removing useless skipped items... Done.
Info	[20-07-27 09:07:24]	Removing useless skipped items...
Info	[20-07-27 09:07:24]	Filtering duplicate items... Done.
Info	[20-07-27 09:07:24]	Filtering duplicate items
Verbose	[20-07-27 09:07:24]	Loading time : 2216ms
...
Info	[20-07-27 09:07:22]	Licence checked OK
Info	[20-07-27 09:07:22]	File downloaded in 702ms
Info	[20-07-27 09:07:22]	Loading...
Info	[20-07-27 09:07:22]	Scanning HashTab... 
Info	[20-07-27 09:07:22]	Scanning K-Lite Mega Pack... 
Info	[20-07-27 09:07:21]	Scanning Java... (C:\Program Files\Java\)
Info	[20-07-27 09:07:21]	Scanning Java... (C:\Program Files (x86)\Java\)
Info	[20-07-27 09:07:21]	Scanning Shockwave... (C:\Windows\System32)
Info	[20-07-27 09:07:21]	Scanning AIR... (C:\Program Files\Common Files\Adobe AIR\Versions\)
Info	[20-07-27 09:07:21]	Scanning AIR... (C:\Program Files (x86)\Common Files\Adobe AIR\Versions\)
Info	[20-07-27 09:07:21]	Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\)
Info	[20-07-27 09:07:21]	Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\)
Info	[20-07-27 09:07:21]	Scanning Flash (C:\Windows\System32\Macromed\Flash\)
Info	[20-07-27 09:07:21]	Scanning Flash (C:\Windows\System32\Macromed\Flash\)
Info	[20-07-27 09:07:21]	Scanning (light)...
Info	[20-07-27 09:07:21]	DB list : 57 items
Info	[20-07-27 09:07:21]	Excluded folders list : 0 items
Info	[20-07-27 09:07:21]	Ignore list : 0 items
Info	[20-07-27 09:07:21]	Loading Skipped updates : 0 items
Info	[20-07-27 09:07:21]	Loading Cache : 57 items
Info	[20-07-27 09:07:21]	Checking licence...
...
Verbose	[20-07-27 09:13:20]	DisplayVersion:13.9.2
Verbose	[20-07-27 09:07:21]	DisplayName:SMADAV version 13.9.2
...
Verbose	[20-07-27 09:07:21]	Scanning HKLM64
...
Verbose	[20-07-27 09:07:21]	Scanning HKCU
...
Verbose	[20-07-27 09:07:21]	Scanning HKLM
Verbose	[20-07-27 09:07:21]	---- STATS ----
Verbose	[20-07-27 09:07:21]	DegradedMode : 3
Verbose	[20-07-27 09:07:21]	NagDisplay : 53
Verbose	[20-07-27 09:07:21]	NonValidLicDetected : 0
Verbose	[20-07-27 09:07:21]	AltNbOnline : 2788
Verbose	[20-07-27 09:07:21]	AltNbCheck : 2790
Verbose	[20-07-27 09:07:21]	MainNbOnline : 2788
Verbose	[20-07-27 09:07:21]	MainNbCheck : 2790
Verbose	[20-07-27 09:07:21]	NbDrivers : 0
Verbose	[20-07-27 09:07:21]	NbCheckLicenceNoAnswer : 6
Verbose	[20-07-27 09:07:21]	NbCheckLicenceKO : 0
Verbose	[20-07-27 09:07:21]	NbCheckLicenceOK : 191
Verbose	[20-07-27 09:07:21]	NbCheckLicenceAlt : 51
Verbose	[20-07-27 09:07:21]	NbCheckLicence : 199
Verbose	[20-07-27 09:07:21]	NbCopy : 0
Verbose	[20-07-27 09:07:21]	NbExport : 0
Verbose	[20-07-27 09:07:21]	NbRun : 54
Verbose	[20-07-27 09:07:21]	---- STATS ----
Info	[20-07-27 09:07:21]	Reading Stats
Verbose	[20-07-27 09:07:21]	OpenSSL : OpenSSL 1.1.1g  21 Apr 2020
Verbose	[20-07-27 09:07:21]	UID : 159943957
Info	[20-07-27 09:07:21]	Not registered
Info	[20-07-27 09:07:21]	Language : Italiano (Standard)
Info	[20-07-27 09:07:21]	Portable : No
Info	[20-07-27 09:07:20]	Administrator : No
Info	[20-07-27 09:07:20]	64Bits : Yes
Info	[20-07-27 09:07:20]	Windows : 6.1 (Seven)
Info	[20-07-27 09:07:20]	SUMo (Software Update Monitor) v5.11.1.460
Info	[20-07-27 09:07:20]	C:\Program Files (x86)\KC Softwares\SUMo\SUMo.exe
Verbose	[20-07-27 09:07:20]	Debug mode
Info	[20-07-27 09:07:20]	Starting
Verbose	[20-07-27 09:07:20]	============================================
SUMo.log (5,780 bytes)   
error.png (4,068 bytes)   
error.png (4,068 bytes)   
file-properties.png (21,426 bytes)   
file-properties.png (21,426 bytes)   

Kyle_Katarn

2020-07-27 22:20

administrator   ~0003995

Yes, looks like Unicode chars are the root cause (try rename the main exe with ASCII chars only)

ale5000

2020-07-28 20:04

reporter   ~0003996

With another name it works, see log (this one is from Windows 10):
Info [20-07-28 19:54:11] SUMo is already up to date.
Info [20-07-28 19:54:11] SUMo Update self check : Server replied 5.11.1.460 in 328ms
Info [20-07-28 19:54:11] Startup phase done
Info [20-07-28 19:54:11] Auto Check Skipped...
Info [20-07-28 19:54:10] SUMo Update self check : Initialization
Info [20-07-28 19:54:10] Self update check...
Info [20-07-28 19:54:10] Main Server Online (266 ms)
Info [20-07-28 19:54:10] Alt Server Online (110 ms)
Info [20-07-28 19:54:10] Alt Server Status Query
Info [20-07-28 19:54:10] Main Server Status Query
Verbose [20-07-28 19:54:10] Servers Status Query
Info [20-07-28 19:54:10] File downloaded in 625ms
Info [20-07-28 19:54:09] Updating SUMo Online Record
Verbose [20-07-28 19:54:09] Status update (Software / Maj / Min / OK) : 110 / 17 / 31 / 62
Info [20-07-28 19:54:09] Loading finished : 110 / 110 items loaded
Info [20-07-28 19:54:09] Creating database backup
Info [20-07-28 19:54:09] Loading... Done.
Info [20-07-28 19:54:09] Removing useless skipped items... Done.
Info [20-07-28 19:54:09] Removing useless skipped items...
Info [20-07-28 19:54:09] Filtering duplicate items... Done.
Info [20-07-28 19:54:09] Filtering duplicate items
Info [20-07-28 19:54:09] Removing unnecessary files... Done.
Verbose [20-07-28 19:54:09] Removing C:\Windows\SysWOW64\Macromed\Flash\FlashUtil_ActiveX.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer / Adobe Systems, Inc. / 32.0.0.330 ))
Verbose [20-07-28 19:54:09] Removing C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_32_0_0_371_Plugin.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer / Adobe Systems, Inc. / 32.0.0.371 ))
Verbose [20-07-28 19:54:09] Removing C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer / Adobe Systems, Inc. / 32.0.0.330 ))
Verbose [20-07-28 19:54:09] Removing C:\Windows\system32\Macromed\Flash\FlashUtil_ActiveX.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer (64 bits) / Adobe Systems, Inc. / 32.0.0.330 ))
Verbose [20-07-28 19:54:09] Removing C:\Windows\system32\Macromed\Flash\FlashUtil64_32_0_0_371_Plugin.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer (64 bits) / Adobe Systems, Inc. / 32.0.0.371 ))
Verbose [20-07-28 19:54:09] Removing C:\Windows\system32\Macromed\Flash\Flash.ocx (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer (64 bits) / Adobe Systems, Inc. / 32.0.0.330 ))
Info [20-07-28 19:54:09] Removing unnecessary files
Verbose [20-07-28 19:54:09] Loading time : 1516ms
...
Verbose [20-07-28 19:54:09] Loading 92/116 : C:\Program Files (x86)\SMADAV\test.exe
...
Info [20-07-28 19:54:07] Licence checked OK
Info [20-07-28 19:54:07] File downloaded in 594ms
Info [20-07-28 19:54:07] Loading...
Info [20-07-28 19:54:07] Scanning HashTab...
Info [20-07-28 19:54:07] Scanning K-Lite Mega Pack...
Info [20-07-28 19:54:07] Scanning Java... (C:\Program Files\Java\)
Info [20-07-28 19:54:07] Scanning Java... (C:\Program Files (x86)\Java\)
Info [20-07-28 19:54:07] Scanning Shockwave... (C:\Windows\System32)
Info [20-07-28 19:54:07] Scanning AIR... (C:\Program Files\Common Files\Adobe AIR\Versions\)
Info [20-07-28 19:54:07] Scanning AIR... (C:\Program Files (x86)\Common Files\Adobe AIR\Versions\)
Verbose [20-07-28 19:54:07] Adding file : C:\Windows\SysWOW64\Macromed\Flash\FlashUtil_ActiveX.dll
Verbose [20-07-28 19:54:07] Adding file : C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_32_0_0_371_Plugin.dll
Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\)
Verbose [20-07-28 19:54:07] Adding file : C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx
Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\)
Verbose [20-07-28 19:54:07] Adding file : C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.dll
Verbose [20-07-28 19:54:07] Adding file : C:\Windows\System32\Macromed\Flash\FlashUtil64_32_0_0_371_Plugin.dll
Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\System32\Macromed\Flash\)
Verbose [20-07-28 19:54:07] Adding file : C:\Windows\System32\Macromed\Flash\Flash.ocx
Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\System32\Macromed\Flash\)
Info [20-07-28 19:54:07] Scanning (light)...
Info [20-07-28 19:54:07] DB list : 110 items
Info [20-07-28 19:54:07] Excluded folders list : 0 items
Info [20-07-28 19:54:07] Ignore list : 0 items
Info [20-07-28 19:54:07] Loading Skipped updates : 0 items
Info [20-07-28 19:54:07] Loading Cache : 109 items
Info [20-07-28 19:54:07] Checking licence... (Alternate)
Info [20-07-28 19:54:07] Direct Update : No
...
Verbose [20-07-28 19:54:06] DisplayVersion:13.9.2
Verbose [20-07-28 19:54:06] DisplayName:SMADAV version 13.9.2
...
Verbose [20-07-28 19:54:06] Scanning HKLM64
...
Verbose [20-07-28 19:54:06] Scanning HKCU
...
Verbose [20-07-28 19:54:06] Scanning HKLM
Verbose [20-07-28 19:54:06] ---- STATS ----
Verbose [20-07-28 19:54:06] DegradedMode : 2
Verbose [20-07-28 19:54:06] NagDisplay : 23
Verbose [20-07-28 19:54:06] NonValidLicDetected : 0
Verbose [20-07-28 19:54:06] AltNbOnline : 509
Verbose [20-07-28 19:54:06] AltNbCheck : 514
Verbose [20-07-28 19:54:06] MainNbOnline : 509
Verbose [20-07-28 19:54:06] MainNbCheck : 514
Verbose [20-07-28 19:54:06] NbDrivers : 4
Verbose [20-07-28 19:54:06] NbCheckLicenceNoAnswer : 2
Verbose [20-07-28 19:54:06] NbCheckLicenceKO : 0
Verbose [20-07-28 19:54:06] NbCheckLicenceOK : 87
Verbose [20-07-28 19:54:06] NbCheckLicenceAlt : 24
Verbose [20-07-28 19:54:06] NbCheckLicence : 93
Verbose [20-07-28 19:54:06] NbCopy : 1
Verbose [20-07-28 19:54:06] NbExport : 0
Verbose [20-07-28 19:54:06] NbRun : 27
Verbose [20-07-28 19:54:06] ---- STATS ----
Info [20-07-28 19:54:06] Reading Stats
Verbose [20-07-28 19:54:06] OpenSSL : OpenSSL 1.1.1g 21 Apr 2020
Verbose [20-07-28 19:54:06] UID : ...
Info [20-07-28 19:54:06] Registered to ...
Info [20-07-28 19:54:06] Language : Italiano (Standard)
Info [20-07-28 19:54:06] Portable : No
Info [20-07-28 19:54:06] Administrator : No
Info [20-07-28 19:54:06] 64Bits : Yes
Info [20-07-28 19:54:06] Windows : 10.0 (Windows10)
Info [20-07-28 19:54:06] SUMo (Software Update Monitor) v5.11.1.460
Info [20-07-28 19:54:06] C:\Program Files (x86)\KC Softwares\SUMo\SUMo.exe
Verbose [20-07-28 19:54:06] Debug mode
Info [20-07-28 19:54:06] Starting
Verbose [20-07-28 19:54:06] ============================================

Kyle_Katarn

2020-07-28 21:20

administrator   ~0003997

Is it correctly loaded once named "test.exe" (from a user interface perspective) ?

ale5000

2020-07-29 00:11

reporter   ~0003998

Yes, it load correctly and display correct version (in this case the unicode is only in the filename and not in the program name, I'm not sure if there are additional problems for applications where the program name contains unicode characters).

Issue History

Date Modified Username Field Change
2020-07-24 14:28 ale5000 New Issue
2020-07-24 14:28 ale5000 Tag Attached: add_program
2020-07-25 12:21 Kyle_Katarn Assigned To => Kyle_Katarn
2020-07-25 12:21 Kyle_Katarn Status new => feedback
2020-07-25 12:21 Kyle_Katarn Note Added: 0003990
2020-07-27 09:21 ale5000 Note Added: 0003994
2020-07-27 09:21 ale5000 File Added: SUMo.log
2020-07-27 09:21 ale5000 File Added: error.png
2020-07-27 09:21 ale5000 File Added: file-properties.png
2020-07-27 22:20 Kyle_Katarn Note Added: 0003995
2020-07-28 20:04 ale5000 Note Added: 0003996
2020-07-28 21:20 Kyle_Katarn Note Added: 0003997
2020-07-28 21:20 Kyle_Katarn Tag Attached: unicode
2020-07-28 21:20 Kyle_Katarn Tag Detached: add_program
2020-07-29 00:11 ale5000 Note Added: 0003998
2020-08-01 09:13 Kyle_Katarn Summary Smadav antivirus not detected => SUMo won't load files with Unicode chars in file path or name.
2020-08-01 09:14 Kyle_Katarn Status feedback => acknowledged
2020-08-01 09:14 Kyle_Katarn Target Version => Short term