0006117: SUMo won't load files with Unicode chars in file path or name. - MantisBT

ID	Project	Category	View Status	Date Submitted	Last Update

0006117	SUMo	New Feature	public	2020-07-24 14:28	2020-08-01 09:14

Reporter	ale5000	Assigned To	Kyle_Katarn
Priority	normal	Severity	minor	Reproducibility	always
Status	acknowledged	Resolution	open
Platform	x64	OS	Windows 7	OS Version	Professional
Product Version	5.11.1
Target Version	Short term

Summary	0006117: SUMo won't load files with Unicode chars in file path or name.
Description	Smadav antivirus not detected, can be downloaded here: https://www.smadav.net/?lang=en Main file: C:\Program Files (x86)\SMADAV\SMΔRTP.exe Uninstaller entry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{8B9FA5FF-3E61-4658-B0DA-E6DDB46D6BAD}_is1
Tags	unicode

Kyle_Katarn 2020-07-25 12:21 administrator ~0003990	What if you drag'drop its shortcut / main exe onto SUMo ? May I have you SUMo log (in debug mode) for deeper troubleshooting ?

ale5000 2020-07-27 09:21 reporter ~0003994	Could it be that it doesn't support unicode characters? In the log appears but it isn't displayed correctly. SUMo.log (5,780 bytes) Info [20-07-27 09:08:23] Closing SUMo Info [20-07-27 09:08:23] Writing Stats Info [20-07-27 09:08:22] Opening goodbye window and closing main. Info [20-07-27 09:08:22] Loading finished : 57 / 57 items loaded Info [20-07-27 09:08:22] Creating database backup Info [20-07-27 09:08:22] Loading... Done. Info [20-07-27 09:08:22] Removing useless skipped items... Done. Info [20-07-27 09:08:22] Removing useless skipped items... Info [20-07-27 09:08:22] Filtering duplicate items... Done. Info [20-07-27 09:08:22] Filtering duplicate items Verbose [20-07-27 09:08:22] Loading time : 2247ms ... Info [20-07-27 09:08:19] Loading... Verbose [20-07-27 09:08:17] Drag'n'Drop : C:\Program Files (x86)\SMADAV\SM?RTP.exe Info [20-07-27 09:08:17] Drag'n'Drop : 1 items Info [20-07-27 09:08:17] Drag'n'Drop detected Info [20-07-27 09:07:52] Loading finished : 57 / 57 items loaded Info [20-07-27 09:07:52] Creating database backup Info [20-07-27 09:07:52] Loading... Done. Info [20-07-27 09:07:52] Removing useless skipped items... Done. Info [20-07-27 09:07:52] Removing useless skipped items... Info [20-07-27 09:07:52] Filtering duplicate items... Done. Info [20-07-27 09:07:52] Filtering duplicate items Verbose [20-07-27 09:07:52] Loading time : 2418ms ... Info [20-07-27 09:07:49] Loading... Verbose [20-07-27 09:07:45] Drag'n'Drop : C:\Program Files (x86)\SMADAV\SM?RTP.exe Info [20-07-27 09:07:45] Drag'n'Drop : 1 items Info [20-07-27 09:07:45] Drag'n'Drop detected Info [20-07-27 09:07:26] SUMo is already up to date. Info [20-07-27 09:07:26] Startup phase done Info [20-07-27 09:07:26] SUMo Update self check : Server replied 5.11.1.460 in 218ms Info [20-07-27 09:07:26] Auto Check Skipped... Info [20-07-27 09:07:26] SUMo Update self check : Initialization Info [20-07-27 09:07:26] Self update check... Info [20-07-27 09:07:25] Main Server Online (187 ms) Info [20-07-27 09:07:25] Alt Server Online (187 ms) Info [20-07-27 09:07:25] Alt Server Status Query Info [20-07-27 09:07:25] Main Server Status Query Verbose [20-07-27 09:07:25] Servers Status Query Verbose [20-07-27 09:07:24] Status update (Software / Maj / Min / OK) : 57 / 2 / 2 / 53 Info [20-07-27 09:07:24] Loading finished : 57 / 57 items loaded Info [20-07-27 09:07:24] Creating database backup Info [20-07-27 09:07:24] Loading... Done. Info [20-07-27 09:07:24] Removing useless skipped items... Done. Info [20-07-27 09:07:24] Removing useless skipped items... Info [20-07-27 09:07:24] Filtering duplicate items... Done. Info [20-07-27 09:07:24] Filtering duplicate items Verbose [20-07-27 09:07:24] Loading time : 2216ms ... Info [20-07-27 09:07:22] Licence checked OK Info [20-07-27 09:07:22] File downloaded in 702ms Info [20-07-27 09:07:22] Loading... Info [20-07-27 09:07:22] Scanning HashTab... Info [20-07-27 09:07:22] Scanning K-Lite Mega Pack... Info [20-07-27 09:07:21] Scanning Java... (C:\Program Files\Java\) Info [20-07-27 09:07:21] Scanning Java... (C:\Program Files (x86)\Java\) Info [20-07-27 09:07:21] Scanning Shockwave... (C:\Windows\System32) Info [20-07-27 09:07:21] Scanning AIR... (C:\Program Files\Common Files\Adobe AIR\Versions\) Info [20-07-27 09:07:21] Scanning AIR... (C:\Program Files (x86)\Common Files\Adobe AIR\Versions\) Info [20-07-27 09:07:21] Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\) Info [20-07-27 09:07:21] Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\) Info [20-07-27 09:07:21] Scanning Flash (C:\Windows\System32\Macromed\Flash\) Info [20-07-27 09:07:21] Scanning Flash (C:\Windows\System32\Macromed\Flash\) Info [20-07-27 09:07:21] Scanning (light)... Info [20-07-27 09:07:21] DB list : 57 items Info [20-07-27 09:07:21] Excluded folders list : 0 items Info [20-07-27 09:07:21] Ignore list : 0 items Info [20-07-27 09:07:21] Loading Skipped updates : 0 items Info [20-07-27 09:07:21] Loading Cache : 57 items Info [20-07-27 09:07:21] Checking licence... ... Verbose [20-07-27 09:13:20] DisplayVersion:13.9.2 Verbose [20-07-27 09:07:21] DisplayName:SMADAV version 13.9.2 ... Verbose [20-07-27 09:07:21] Scanning HKLM64 ... Verbose [20-07-27 09:07:21] Scanning HKCU ... Verbose [20-07-27 09:07:21] Scanning HKLM Verbose [20-07-27 09:07:21] ---- STATS ---- Verbose [20-07-27 09:07:21] DegradedMode : 3 Verbose [20-07-27 09:07:21] NagDisplay : 53 Verbose [20-07-27 09:07:21] NonValidLicDetected : 0 Verbose [20-07-27 09:07:21] AltNbOnline : 2788 Verbose [20-07-27 09:07:21] AltNbCheck : 2790 Verbose [20-07-27 09:07:21] MainNbOnline : 2788 Verbose [20-07-27 09:07:21] MainNbCheck : 2790 Verbose [20-07-27 09:07:21] NbDrivers : 0 Verbose [20-07-27 09:07:21] NbCheckLicenceNoAnswer : 6 Verbose [20-07-27 09:07:21] NbCheckLicenceKO : 0 Verbose [20-07-27 09:07:21] NbCheckLicenceOK : 191 Verbose [20-07-27 09:07:21] NbCheckLicenceAlt : 51 Verbose [20-07-27 09:07:21] NbCheckLicence : 199 Verbose [20-07-27 09:07:21] NbCopy : 0 Verbose [20-07-27 09:07:21] NbExport : 0 Verbose [20-07-27 09:07:21] NbRun : 54 Verbose [20-07-27 09:07:21] ---- STATS ---- Info [20-07-27 09:07:21] Reading Stats Verbose [20-07-27 09:07:21] OpenSSL : OpenSSL 1.1.1g 21 Apr 2020 Verbose [20-07-27 09:07:21] UID : 159943957 Info [20-07-27 09:07:21] Not registered Info [20-07-27 09:07:21] Language : Italiano (Standard) Info [20-07-27 09:07:21] Portable : No Info [20-07-27 09:07:20] Administrator : No Info [20-07-27 09:07:20] 64Bits : Yes Info [20-07-27 09:07:20] Windows : 6.1 (Seven) Info [20-07-27 09:07:20] SUMo (Software Update Monitor) v5.11.1.460 Info [20-07-27 09:07:20] C:\Program Files (x86)\KC Softwares\SUMo\SUMo.exe Verbose [20-07-27 09:07:20] Debug mode Info [20-07-27 09:07:20] Starting Verbose [20-07-27 09:07:20] ============================================ SUMo.log (5,780 bytes) error.png (4,068 bytes) error.png (4,068 bytes) file-properties.png (21,426 bytes) file-properties.png (21,426 bytes)

Kyle_Katarn 2020-07-27 22:20 administrator ~0003995	Yes, looks like Unicode chars are the root cause (try rename the main exe with ASCII chars only)

ale5000 2020-07-28 20:04 reporter ~0003996	With another name it works, see log (this one is from Windows 10): Info [20-07-28 19:54:11] SUMo is already up to date. Info [20-07-28 19:54:11] SUMo Update self check : Server replied 5.11.1.460 in 328ms Info [20-07-28 19:54:11] Startup phase done Info [20-07-28 19:54:11] Auto Check Skipped... Info [20-07-28 19:54:10] SUMo Update self check : Initialization Info [20-07-28 19:54:10] Self update check... Info [20-07-28 19:54:10] Main Server Online (266 ms) Info [20-07-28 19:54:10] Alt Server Online (110 ms) Info [20-07-28 19:54:10] Alt Server Status Query Info [20-07-28 19:54:10] Main Server Status Query Verbose [20-07-28 19:54:10] Servers Status Query Info [20-07-28 19:54:10] File downloaded in 625ms Info [20-07-28 19:54:09] Updating SUMo Online Record Verbose [20-07-28 19:54:09] Status update (Software / Maj / Min / OK) : 110 / 17 / 31 / 62 Info [20-07-28 19:54:09] Loading finished : 110 / 110 items loaded Info [20-07-28 19:54:09] Creating database backup Info [20-07-28 19:54:09] Loading... Done. Info [20-07-28 19:54:09] Removing useless skipped items... Done. Info [20-07-28 19:54:09] Removing useless skipped items... Info [20-07-28 19:54:09] Filtering duplicate items... Done. Info [20-07-28 19:54:09] Filtering duplicate items Info [20-07-28 19:54:09] Removing unnecessary files... Done. Verbose [20-07-28 19:54:09] Removing C:\Windows\SysWOW64\Macromed\Flash\FlashUtil_ActiveX.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer / Adobe Systems, Inc. / 32.0.0.330 )) Verbose [20-07-28 19:54:09] Removing C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_32_0_0_371_Plugin.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer / Adobe Systems, Inc. / 32.0.0.371 )) Verbose [20-07-28 19:54:09] Removing C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer / Adobe Systems, Inc. / 32.0.0.330 )) Verbose [20-07-28 19:54:09] Removing C:\Windows\system32\Macromed\Flash\FlashUtil_ActiveX.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer (64 bits) / Adobe Systems, Inc. / 32.0.0.330 )) Verbose [20-07-28 19:54:09] Removing C:\Windows\system32\Macromed\Flash\FlashUtil64_32_0_0_371_Plugin.dll (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer (64 bits) / Adobe Systems, Inc. / 32.0.0.371 )) Verbose [20-07-28 19:54:09] Removing C:\Windows\system32\Macromed\Flash\Flash.ocx (Cause : S.O. non supportato (Adobe Flash Player for Internet Explorer (64 bits) / Adobe Systems, Inc. / 32.0.0.330 )) Info [20-07-28 19:54:09] Removing unnecessary files Verbose [20-07-28 19:54:09] Loading time : 1516ms ... Verbose [20-07-28 19:54:09] Loading 92/116 : C:\Program Files (x86)\SMADAV\test.exe ... Info [20-07-28 19:54:07] Licence checked OK Info [20-07-28 19:54:07] File downloaded in 594ms Info [20-07-28 19:54:07] Loading... Info [20-07-28 19:54:07] Scanning HashTab... Info [20-07-28 19:54:07] Scanning K-Lite Mega Pack... Info [20-07-28 19:54:07] Scanning Java... (C:\Program Files\Java\) Info [20-07-28 19:54:07] Scanning Java... (C:\Program Files (x86)\Java\) Info [20-07-28 19:54:07] Scanning Shockwave... (C:\Windows\System32) Info [20-07-28 19:54:07] Scanning AIR... (C:\Program Files\Common Files\Adobe AIR\Versions\) Info [20-07-28 19:54:07] Scanning AIR... (C:\Program Files (x86)\Common Files\Adobe AIR\Versions\) Verbose [20-07-28 19:54:07] Adding file : C:\Windows\SysWOW64\Macromed\Flash\FlashUtil_ActiveX.dll Verbose [20-07-28 19:54:07] Adding file : C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_32_0_0_371_Plugin.dll Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\) Verbose [20-07-28 19:54:07] Adding file : C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\SysWOW64\Macromed\Flash\) Verbose [20-07-28 19:54:07] Adding file : C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.dll Verbose [20-07-28 19:54:07] Adding file : C:\Windows\System32\Macromed\Flash\FlashUtil64_32_0_0_371_Plugin.dll Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\System32\Macromed\Flash\) Verbose [20-07-28 19:54:07] Adding file : C:\Windows\System32\Macromed\Flash\Flash.ocx Info [20-07-28 19:54:07] Scanning Flash (C:\Windows\System32\Macromed\Flash\) Info [20-07-28 19:54:07] Scanning (light)... Info [20-07-28 19:54:07] DB list : 110 items Info [20-07-28 19:54:07] Excluded folders list : 0 items Info [20-07-28 19:54:07] Ignore list : 0 items Info [20-07-28 19:54:07] Loading Skipped updates : 0 items Info [20-07-28 19:54:07] Loading Cache : 109 items Info [20-07-28 19:54:07] Checking licence... (Alternate) Info [20-07-28 19:54:07] Direct Update : No ... Verbose [20-07-28 19:54:06] DisplayVersion:13.9.2 Verbose [20-07-28 19:54:06] DisplayName:SMADAV version 13.9.2 ... Verbose [20-07-28 19:54:06] Scanning HKLM64 ... Verbose [20-07-28 19:54:06] Scanning HKCU ... Verbose [20-07-28 19:54:06] Scanning HKLM Verbose [20-07-28 19:54:06] ---- STATS ---- Verbose [20-07-28 19:54:06] DegradedMode : 2 Verbose [20-07-28 19:54:06] NagDisplay : 23 Verbose [20-07-28 19:54:06] NonValidLicDetected : 0 Verbose [20-07-28 19:54:06] AltNbOnline : 509 Verbose [20-07-28 19:54:06] AltNbCheck : 514 Verbose [20-07-28 19:54:06] MainNbOnline : 509 Verbose [20-07-28 19:54:06] MainNbCheck : 514 Verbose [20-07-28 19:54:06] NbDrivers : 4 Verbose [20-07-28 19:54:06] NbCheckLicenceNoAnswer : 2 Verbose [20-07-28 19:54:06] NbCheckLicenceKO : 0 Verbose [20-07-28 19:54:06] NbCheckLicenceOK : 87 Verbose [20-07-28 19:54:06] NbCheckLicenceAlt : 24 Verbose [20-07-28 19:54:06] NbCheckLicence : 93 Verbose [20-07-28 19:54:06] NbCopy : 1 Verbose [20-07-28 19:54:06] NbExport : 0 Verbose [20-07-28 19:54:06] NbRun : 27 Verbose [20-07-28 19:54:06] ---- STATS ---- Info [20-07-28 19:54:06] Reading Stats Verbose [20-07-28 19:54:06] OpenSSL : OpenSSL 1.1.1g 21 Apr 2020 Verbose [20-07-28 19:54:06] UID : ... Info [20-07-28 19:54:06] Registered to ... Info [20-07-28 19:54:06] Language : Italiano (Standard) Info [20-07-28 19:54:06] Portable : No Info [20-07-28 19:54:06] Administrator : No Info [20-07-28 19:54:06] 64Bits : Yes Info [20-07-28 19:54:06] Windows : 10.0 (Windows10) Info [20-07-28 19:54:06] SUMo (Software Update Monitor) v5.11.1.460 Info [20-07-28 19:54:06] C:\Program Files (x86)\KC Softwares\SUMo\SUMo.exe Verbose [20-07-28 19:54:06] Debug mode Info [20-07-28 19:54:06] Starting Verbose [20-07-28 19:54:06] ============================================

Kyle_Katarn 2020-07-28 21:20 administrator ~0003997	Is it correctly loaded once named "test.exe" (from a user interface perspective) ?

ale5000 2020-07-29 00:11 reporter ~0003998	Yes, it load correctly and display correct version (in this case the unicode is only in the filename and not in the program name, I'm not sure if there are additional problems for applications where the program name contains unicode characters).

Date Modified	Username	Field	Change
2020-07-24 14:28	ale5000	New Issue
2020-07-24 14:28	ale5000	Tag Attached: add_program
2020-07-25 12:21	Kyle_Katarn	Assigned To	=> Kyle_Katarn
2020-07-25 12:21	Kyle_Katarn	Status	new => feedback
2020-07-25 12:21	Kyle_Katarn	Note Added: 0003990
2020-07-27 09:21	ale5000	Note Added: 0003994
2020-07-27 09:21	ale5000	File Added: SUMo.log
2020-07-27 09:21	ale5000	File Added: error.png
2020-07-27 09:21	ale5000	File Added: file-properties.png
2020-07-27 22:20	Kyle_Katarn	Note Added: 0003995
2020-07-28 20:04	ale5000	Note Added: 0003996
2020-07-28 21:20	Kyle_Katarn	Note Added: 0003997
2020-07-28 21:20	Kyle_Katarn	Tag Attached: unicode
2020-07-28 21:20	Kyle_Katarn	Tag Detached: add_program
2020-07-29 00:11	ale5000	Note Added: 0003998
2020-08-01 09:13	Kyle_Katarn	Summary	Smadav antivirus not detected => SUMo won't load files with Unicode chars in file path or name.
2020-08-01 09:14	Kyle_Katarn	Status	feedback => acknowledged
2020-08-01 09:14	Kyle_Katarn	Target Version	=> Short term