View Issue Details

IDProjectCategoryView StatusLast Update
0006501SUMoNew Featurepublic2021-06-12 09:22
ReporterDenalB Assigned ToKyle_Katarn  
PrioritynormalSeverityfeatureReproducibilityalways
Status acknowledgedResolutionopen 
Product Version5.12.11 
Target Version5.12.16 
Summary0006501: Microsoft Teams detection not working
DescriptionI was wondering that Microsoft Teams is not listed in SUMo. So I don't know if there is a newer version available.


See comment below :
Actually the following EXE is scanned:
"C:\Users\DenalB\AppData\Local\Microsoft\Teams\Update.exe"

This EXE should be scanned:
"C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Teams.exe"

Verbose [21-04-19 10:20:20] Removing C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Teams.exe (Cause : Microsoft Produkt-Unterstützung deaktiviert (Microsoft Teams (64 bits) / Microsoft / 1.4.0.8872 ))
=> teams.exe should not be filtered
Steps To ReproduceI just dragged the installation folder into the SUMo window but still Microsoft Teams is not detected.
TagsNo tags attached.

Activities

DenalB

2021-04-19 10:23

reporter   ~0004259

Sorry, I found the problem...

First, I dragged the wrong folder into the SUMo window. The folder must be "C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\".

Second, I disabled scanning for Microsoft products in settings. Log file output gave me the hint.

-----------------------------------------------------------------------------------

Info [21-04-19 10:20:27] Main Server Online (1094 ms)
Info [21-04-19 10:20:26] Alt Server Online (47 ms)
Info [21-04-19 10:20:26] Alt Server Status Query
Info [21-04-19 10:20:26] Main Server Status Query
Verbose [21-04-19 10:20:26] Servers Status Query
Info [21-04-19 10:20:20] Loading finished : 72 / 72 items loaded
Info [21-04-19 10:20:20] Creating database backup
Info [21-04-19 10:20:20] Loading... Done.
Info [21-04-19 10:20:20] Removing useless skipped items... Done.
Info [21-04-19 10:20:20] Removing useless skipped items...
Info [21-04-19 10:20:20] Filtering duplicate items... Done.
Info [21-04-19 10:20:20] Filtering duplicate items
Info [21-04-19 10:20:20] Removing unnecessary files... Done.
Verbose [21-04-19 10:20:20] Removing C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Teams.exe (Cause : Microsoft Produkt-Unterstützung deaktiviert (Microsoft Teams (64 bits) / Microsoft / 1.4.0.8872 ))
Verbose [21-04-19 10:20:20] Removing C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Squirrel.exe (Cause : Microsoft Produkt-Unterstützung deaktiviert (Microsoft Teams / Microsoft / 1.10.56.0 ))
Info [21-04-19 10:20:20] Removing unnecessary files
Verbose [21-04-19 10:20:20] Loading time : 2062ms
Verbose [21-04-19 10:20:20] Loading 74/74 : C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Teams.exe
Verbose [21-04-19 10:20:20] Loading 73/74 : C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Squirrel.exe
Verbose [21-04-19 10:20:20] Loading 72/74 : C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\uplay.exe
Verbose [21-04-19 10:20:20] Loading 71/74 : C:\Program Files\TechSmith\Snagit 2021\Snagit32.exe
Verbose [21-04-19 10:20:20] Loading 70/74 : C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe
Verbose [21-04-19 10:20:20] Loading 69/74 : C:\Program Files\WinRAR\WinRAR.exe
Verbose [21-04-19 10:20:20] Loading 68/74 : C:\Program Files (x86)\VyprVPN\VyprVPN.exe
Verbose [21-04-19 10:20:20] Loading 67/74 : C:\Program Files\VueScan\vuescan.exe
Verbose [21-04-19 10:20:20] Loading 66/74 : C:\Program Files\Vivaldi\Application\vivaldi.exe
Verbose [21-04-19 10:20:20] Loading 65/74 : C:\Program Files\Video Hub App 3\Video Hub App 3.exe
Verbose [21-04-19 10:20:20] Loading 64/74 : C:\Program Files\TotalCMD\TOTALCMD64.EXE
Verbose [21-04-19 10:20:20] Loading 63/74 : C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Verbose [21-04-19 10:20:20] Loading 62/74 : C:\Program Files (x86)\KC Softwares\SUMo\SUMo.exe
Verbose [21-04-19 10:20:20] Loading 61/74 : C:\Program Files (x86)\Steam\Steam.exe
Verbose [21-04-19 10:20:20] Loading 60/74 : D:\Battle.net\StarCraft\x86\StarCraft.exe
Verbose [21-04-19 10:20:20] Loading 59/74 : C:\Users\DenalB\AppData\Roaming\Spotify\Spotify.exe
Verbose [21-04-19 10:20:20] Loading 58/74 : C:\Program Files\Common Files\SysDev Laboratories\softmanager.exe
Verbose [21-04-19 10:20:20] Loading 57/74 : C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe
Verbose [21-04-19 10:20:20] Loading 56/74 : C:\Program Files\Samsung\Eco Driver Pack\itdrveu.exe
Verbose [21-04-19 10:20:20] Loading 55/74 : C:\Program Files\Rockstar Games\Launcher\LauncherPatcher.exe
Verbose [21-04-19 10:20:20] Loading 54/74 : C:\Program Files\Rockstar Games\Launcher\Launcher.exe
Verbose [21-04-19 10:20:20] Loading 53/74 : C:\Program Files\VS Revo Group\Revo Uninstaller Pro\RevoUninPro.exe
Verbose [21-04-19 10:20:20] Loading 52/74 : C:\Program Files\Data Recovery\ufs-explorer-std.exe
Verbose [21-04-19 10:20:20] Loading 51/74 : C:\Users\DenalB\AppData\Local\Playnite\Playnite.DesktopApp.exe
Verbose [21-04-19 10:20:20] Loading 50/74 : C:\Program Files\PhotoSync\PhotoSync.exe
Verbose [21-04-19 10:20:20] Loading 49/74 : C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe
Verbose [21-04-19 10:20:20] Loading 48/74 : C:\Program Files (x86)\Origin\Origin.exe
Verbose [21-04-19 10:20:19] Loading 47/74 : C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
Verbose [21-04-19 10:20:19] Loading 46/74 : C:\Program Files (x86)\Notepad++\notepad++.exe
Verbose [21-04-19 10:20:19] Loading 45/74 : C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NGC\562C4DD5\22.21.2.50\InstStub.exe
Verbose [21-04-19 10:20:19] Loading 44/74 : C:\Program Files\Norton Security\Engine\22.21.2.50\uiStub.exe
Verbose [21-04-19 10:20:19] Loading 43/74 : C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
Verbose [21-04-19 10:20:19] Loading 42/74 : C:\Program Files\Macrium\Reflect\Reflect.exe
Verbose [21-04-19 10:20:19] Loading 41/74 : C:\Program Files\Logitech Gaming Software\LCore.exe
Verbose [21-04-19 10:20:19] Loading 40/74 : C:\Program Files\LockHunter\LockHunter.exe
Verbose [21-04-19 10:20:19] Loading 39/74 : C:\Users\DenalB\AppData\Local\JDownloader 2.0\JDownloader2.exe
Verbose [21-04-19 10:20:19] Loading 38/74 : C:\Program Files (x86)\VyprVPN\InstallTAP.exe
Verbose [21-04-19 10:20:19] Loading 37/74 : C:\Program Files (x86)\Inno Script Studio\ISStudio.exe
Verbose [21-04-19 10:20:19] Loading 36/74 : C:\Program Files (x86)\icofx3\icofx3.exe
Verbose [21-04-19 10:20:19] Loading 35/74 : HASHTAB
Verbose [21-04-19 10:20:19] Loading 34/74 : C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe
Verbose [21-04-19 10:20:19] Loading 33/74 : C:\Program Files (x86)\GameSave Manager v3\gs_mngr_3.exe
Verbose [21-04-19 10:20:19] Loading 32/74 : C:\Users\DenalB\AppData\Local\Programs\franz\Franz.exe
Verbose [21-04-19 10:20:19] Loading 31/74 : C:\Program Files (x86)\FPS Monitor\FPSMonitor.exe
Verbose [21-04-19 10:20:19] Loading 30/74 : C:\Program Files\Mozilla Firefox\firefox.exe
Verbose [21-04-19 10:20:19] Loading 29/74 : C:\Program Files\Everything\Everything.exe
Verbose [21-04-19 10:20:19] Loading 28/74 : C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe
Verbose [21-04-19 10:20:19] Loading 27/74 : C:\Program Files (x86)\eM Client\MailClient.exe
Verbose [21-04-19 10:20:19] Loading 26/74 : C:\Program Files (x86)\EaseUS\EaseUS Todo PCTrans\bin\x64\TBFVSS64.exe
Verbose [21-04-19 10:20:19] Loading 25/74 : C:\Program Files\DVDFab\DVDFab 12\DVDFab64.exe
Verbose [21-04-19 10:20:19] Loading 24/74 : C:\Program Files (x86)\DVD Profiler\dvdpro.exe
Verbose [21-04-19 10:20:19] Loading 23/74 : C:\Program Files (x86)\KC Softwares\DUMo\DUMo.exe
Verbose [21-04-19 10:20:18] Loading 22/74 : C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe
Verbose [21-04-19 10:20:18] Loading 21/74 : C:\Program Files\DAEMON Tools Ultra\DTUltra.exe
Verbose [21-04-19 10:20:18] Loading 20/74 : C:\Program Files\CrystalDiskInfo\DiskInfo64.exe
Verbose [21-04-19 10:20:18] Loading 19/74 : C:\Program Files\CrystalDiskInfo\DiskInfo32.exe
Verbose [21-04-19 10:20:18] Loading 18/74 : C:\Program Files (x86)\Creative\ALchemy\ALchemy.exe
Verbose [21-04-19 10:20:18] Loading 17/74 : C:\Program Files (x86)\Bethesda.net Launcher\BethesdaNetLauncher.exe
Verbose [21-04-19 10:20:18] Loading 16/74 : C:\Program Files (x86)\Battle.net\Battle.net.exe
Verbose [21-04-19 10:20:18] Loading 15/74 : C:\Program Files\Basta Computing\ZMover\ZMover.exe
Verbose [21-04-19 10:20:18] Loading 14/74 : C:\Program Files (x86)\Bandicam\bdfix.exe
Verbose [21-04-19 10:20:18] Loading 13/74 : C:\Program Files (x86)\Bandicam\bdcam.exe
Verbose [21-04-19 10:20:18] Loading 12/74 : C:\Program Files\Avidemux 2.7 VC++ 64bits\avidemux.exe
Verbose [21-04-19 10:20:18] Loading 11/74 : C:\Program Files (x86)\Ashampoo\Ashampoo WinOptimizer 18\WO18.exe
Verbose [21-04-19 10:20:18] Loading 10/74 : C:\Program Files (x86)\Arq 7\ArqMonitorExe\ArqMonitor.exe
Verbose [21-04-19 10:20:18] Loading 9/74 : C:\Program Files (x86)\Arq 7\ArqExe\Arq.exe
Verbose [21-04-19 10:20:18] Loading 8/74 : C:\Program Files\ArchiCrypt\ArchiCrypt Live 8\ACLive8.exe
Verbose [21-04-19 10:20:18] Loading 7/74 : C:\Program Files (x86)\AOMEI Partition Assistant\PartAssist.exe
Verbose [21-04-19 10:20:18] Loading 6/74 : C:\Program Files\Aiseesoft Studio\Aiseesoft Blu-ray Player\Aiseesoft Blu-ray Player.exe
Verbose [21-04-19 10:20:18] Loading 5/74 : C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe
Verbose [21-04-19 10:20:18] Loading 4/74 : C:\Program Files\Affinity\Photo\Photo.exe
Verbose [21-04-19 10:20:18] Loading 3/74 : C:\Program Files\Affinity\Designer\Designer.exe
Verbose [21-04-19 10:20:18] ACDSee Photo Studio Professional 2020 (64 bits) v13.0.2.1421 : Skipped (user)
Verbose [21-04-19 10:20:18] Loading 2/74 : C:\Program Files\ACD Systems\ACDSee Pro\13.0\ACDSeeProfessional2020.exe
Verbose [21-04-19 10:20:18] Loading 1/74 : C:\Users\DenalB\AppData\Local\1Password\app\7\1Password.exe
Info [21-04-19 10:20:18] Loading...
Verbose [21-04-19 10:20:18] Adding file : C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Teams.exe
Verbose [21-04-19 10:20:18] Adding file : C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Squirrel.exe
Info [21-04-19 10:20:16] Scanning C:\Users\DenalB\AppData\Local\Microsoft\Teams\current
Verbose [21-04-19 10:20:16] Drag'n'Drop : C:\Users\DenalB\AppData\Local\Microsoft\Teams\current
Info [21-04-19 10:20:16] Drag'n'Drop : 1 items
Info [21-04-19 10:20:16] Drag'n'Drop detected

DenalB

2021-04-19 10:39

reporter   ~0004260

I enabled scanning for Microsoft products and now Teams is in the list. But I think that for Teams a different EXE should be scanned.

Actually the following EXE is scanned:
"C:\Users\DenalB\AppData\Local\Microsoft\Teams\Update.exe"

This EXE should be scanned:
"C:\Users\DenalB\AppData\Local\Microsoft\Teams\current\Teams.exe"

I added the second folder manually and now the correct version is detected.
(Please check the screenshots.)
Teams_Properties.jpg (75,307 bytes)   
Teams_Properties.jpg (75,307 bytes)   
Teams_SUMo.jpg (40,054 bytes)   
Teams_SUMo.jpg (40,054 bytes)   
Teams_version.jpg (7,909 bytes)   
Teams_version.jpg (7,909 bytes)   

Issue History

Date Modified Username Field Change
2021-04-19 10:18 DenalB New Issue
2021-04-19 10:23 DenalB Note Added: 0004259
2021-04-19 10:39 DenalB Note Added: 0004260
2021-04-19 10:39 DenalB File Added: Teams_Properties.jpg
2021-04-19 10:39 DenalB File Added: Teams_SUMo.jpg
2021-04-19 10:39 DenalB File Added: Teams_version.jpg
2021-04-19 22:35 Kyle_Katarn Assigned To => Kyle_Katarn
2021-04-19 22:35 Kyle_Katarn Status new => acknowledged
2021-04-19 22:35 Kyle_Katarn Target Version => 5.12.12
2021-04-19 22:35 Kyle_Katarn Additional Information Updated
2021-04-19 22:36 Kyle_Katarn Description Updated
2021-04-19 22:36 Kyle_Katarn Description Updated
2021-05-01 11:27 Kyle_Katarn Target Version 5.12.12 => 5.12.13
2021-05-13 19:29 Kyle_Katarn Target Version 5.12.13 => 5.12.14
2021-05-31 21:22 Kyle_Katarn Target Version 5.12.14 => 5.12.15
2021-06-12 09:22 Kyle_Katarn Target Version 5.12.15 => 5.12.16