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IDProjectCategoryView StatusLast Update
0006753SUMoNew Featurepublic2021-09-09 20:42
Reportercarlopinarello Assigned ToKyle_Katarn  
PrioritynormalSeverityminorReproducibilityhave not tried
Status closedResolutionno change required 
Summary0006753: Support for Topaz Labs softwares
DescriptionTopaz Labs software is not detected by Sumo during SCAN or CHECK.

See for this popular photography software of which there are currently 8 products.

Would like to see these softwares added to SUMO database for updates.
TagsSumo, topaz



2021-09-02 22:44

administrator   ~0004391

What's the error if you drag'n'drop their exe onto SUMo ?


2021-09-02 23:55

reporter   ~0004392

No error is shown. (1) Drag and drop does not work at all, I get a forbidden icon (circle with line) when dragging the exe to the Sumo window icon on taskbar (2) Using the ADD function from SUMO and selecting the Topaz executables returns no error, the list of apps refreshes but the Topaz executable is not found in the list.


2021-09-03 20:57

administrator   ~0004395

Does their exe file has all the details (Product Name + Company + Version) in Windows Explorer > Properties > Details ?


2021-09-04 03:50

reporter   ~0004397

No they dont. All those fields are blank. I will send an email through to the Developers and raise it with them I think.


2021-09-04 09:16

administrator   ~0004398

OK, let me know what is their answer and if assistance is needed.


2021-09-09 01:22

reporter   ~0004402

Developers notified & has been put forward as a feature request for future releases. They noted " This seems to differ from one machine to another even on the same OS - Windows 10 (also the fields can be different). " with an included screenshot from one of their machines showing the fields populated and their rep indicated "I'm going to share this as a feature request with the development team to see if they can populate that information in future updates. While we can not add every suggestion right away, we do take each request seriously and take them into careful consideration as development cycles to the system are planned."

Products affected: Topaz Labs Gigapixel AI, Sharpen AI, DeNoise AI, Video Enhance AI, Mask AI, Adjust AI, Studio & JPEG2RAW AI.


2021-09-09 20:41

administrator   ~0004403

OK, so we can close this ticket.

Issue History

Date Modified Username Field Change
2021-09-02 01:48 carlopinarello New Issue
2021-09-02 01:48 carlopinarello Tag Attached: Sumo
2021-09-02 01:48 carlopinarello Tag Attached: topaz
2021-09-02 22:44 Kyle_Katarn Assigned To => Kyle_Katarn
2021-09-02 22:44 Kyle_Katarn Status new => acknowledged
2021-09-02 22:44 Kyle_Katarn Status acknowledged => feedback
2021-09-02 22:44 Kyle_Katarn Note Added: 0004391
2021-09-02 22:44 Kyle_Katarn Target Version => 5.14.x
2021-09-02 23:55 carlopinarello Note Added: 0004392
2021-09-03 20:57 Kyle_Katarn Note Added: 0004395
2021-09-04 03:50 carlopinarello Note Added: 0004397
2021-09-04 09:16 Kyle_Katarn Note Added: 0004398
2021-09-04 09:16 Kyle_Katarn Target Version 5.14.x => Long term
2021-09-09 01:22 carlopinarello Note Added: 0004402
2021-09-09 20:41 Kyle_Katarn Note Added: 0004403
2021-09-09 20:42 Kyle_Katarn Target Version Long term =>
2021-09-09 20:42 Kyle_Katarn Status feedback => closed
2021-09-09 20:42 Kyle_Katarn Resolution open => no change required