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IDProjectCategoryView StatusDate SubmittedLast Update
0006962SUMoBugpublic2022-03-15 16:232023-05-27 14:05
ReporterBCSmith Assigned ToKC_Softwares  
PrioritylowSeverityminorReproducibilityalways
Status feedbackResolutionopen 
PlatformWindowsOSWindows 11OS Version22000.556
Product Version5.14.11 
Target VersionShort term 
Summary0006962: Incorrect WordWeb Pro Version In Sumo
DescriptionI have WordWeb Pro 10.03 installed; this is the latest version. Sumo sees it as 10.0.0.0 and says "Update Available"
Steps To ReproduceTried uninstalling and reinstalling both Sumo and WordWeb and the problem persists
TagsNo tags attached.

Relationships

related to 0006588 resolvedKC_Softwares "WordWeb" multiple detection 
related to 0006587 resolvedKC_Softwares "WordWeb by WordWeb Software" : wrong version reported 
related to 0004891 resolvedKC_Softwares "WordWeb by WordWeb Software" : wrong version reported 

Activities

BCSmith

2022-03-15 16:23

reporter  

Screenshot 2022-03-15 112135.jpg (413,720 bytes)

KC_Softwares

2022-03-15 21:15

administrator   ~0004613

What's the name of the exe file analyzed by SUMo ? (leave mouse over this WordWeb line to get it)

BCSmith

2022-03-15 22:44

reporter   ~0004614

Hi, it is C:\Program Files (x86)\WordWeb\wweb32.exe

KC_Softwares

2022-03-16 22:55

administrator   ~0004615

Is there a wwnotray.exe file in the same folder ? How yes, what does its Properties>Details (in explorer) says in terms of version ?

BCSmith

2022-03-17 00:59

reporter   ~0004616

Hi, please see the attached screenshot. wwnotray.exe is version 10.0.0.0
Screenshot 2022-03-16 195613.jpg (58,545 bytes)   
Screenshot 2022-03-16 195613.jpg (58,545 bytes)   

KC_Softwares

2022-03-17 21:05

administrator   ~0004617

OK, looks like previous fix were in contradiction...
What does wweb32.exe says in terms of version ? (same window screenshot, please)

BCSmith

2022-03-17 23:10

reporter   ~0004618

Hi, as per your request
wweb32 properties.jpg (74,582 bytes)   
wweb32 properties.jpg (74,582 bytes)   

KC_Softwares

2022-03-19 12:08

administrator   ~0004619

OK, so none of these are holding the correct version. I'll investigate.

KC_Softwares

2022-04-02 17:58

administrator   ~0004623

Unfortunately, no place where to recover the correct version number.
To be monitored.

KC_Softwares

2023-05-27 14:05

administrator   ~0004834

May I have your SUMo log (with "debug mode" turned on) ?

Issue History

Date Modified Username Field Change
2022-03-15 16:23 BCSmith New Issue
2022-03-15 16:23 BCSmith File Added: Screenshot 2022-03-15 112135.jpg
2022-03-15 21:13 KC_Softwares Relationship added related to 0006588
2022-03-15 21:13 KC_Softwares Relationship added related to 0006587
2022-03-15 21:14 KC_Softwares Relationship added related to 0004891
2022-03-15 21:15 KC_Softwares Note Added: 0004613
2022-03-15 21:15 KC_Softwares Assigned To => KC_Softwares
2022-03-15 21:15 KC_Softwares Status new => feedback
2022-03-15 22:44 BCSmith Note Added: 0004614
2022-03-16 22:55 KC_Softwares Note Added: 0004615
2022-03-17 00:59 BCSmith Note Added: 0004616
2022-03-17 00:59 BCSmith File Added: Screenshot 2022-03-16 195613.jpg
2022-03-17 21:05 KC_Softwares Note Added: 0004617
2022-03-17 21:05 KC_Softwares Target Version => 5.14.12
2022-03-17 23:10 BCSmith Note Added: 0004618
2022-03-17 23:10 BCSmith File Added: wweb32 properties.jpg
2022-03-19 12:08 KC_Softwares Note Added: 0004619
2022-03-19 12:08 KC_Softwares Status feedback => acknowledged
2022-03-19 15:08 KC_Softwares Target Version 5.14.12 => 5.15.0
2022-04-02 17:58 KC_Softwares Note Added: 0004623
2022-04-02 17:58 KC_Softwares Target Version 5.15.0 => Short term
2023-05-27 14:05 KC_Softwares Note Added: 0004834
2023-05-27 14:05 KC_Softwares Status acknowledged => feedback