View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0007244 | RAMExpert | Bug | public | 2023-03-16 02:56 | 2023-03-19 10:01 |
Reporter | DDBivens | Assigned To | Kyle_Katarn | ||
Priority | normal | Severity | crash | Reproducibility | always |
Status | resolved | Resolution | fixed | ||
Product Version | 1.22 | ||||
Target Version | Under Dev | Fixed in Version | Under Dev | ||
Summary | 0007244: Since version 1.17 , all versions since have crashed on my PC | ||||
Description | Since version 1.17, all versions since have crashed after opening and reading the RAM information. | ||||
Steps To Reproduce | Opening and read the RAM information. | ||||
Tags | No tags attached. | ||||
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Would you please attach RAMExpert log ? |
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I will be glad to. However, when I tried the command to Open Log File, the program crashed again. |
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This is the error message I received when I tried to export command. |
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Please go to C:\Users\<USERNAME>\AppData\Roaming\KC Softwares\RAMExpert and share RAMExpert.log |
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Note : I may have found the cause thanks to 0007245 Please contact me if you want a test version with a possible fix |
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Yes, I would love to test the newest version. I looked in ...AppData\Roaming and there is no folder named KC Softwares. I verified I can create a shortcut in the Roaming folder. I use the program as a portable program. I ran the program on two other PCs before this one and the program worked on those PCs. I copied the RamExpert folder to the desktop on this PC. Is it possible that the RamExpert program created a configuration entry for the user name and that user name folder does not exist on this PC? Just a thought. |
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Please test this : https://kcsoftwares.com/beta/RAMExpert.zip |
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You fixed it! No crashes!!! Fantastic! Thank you!!! RAMExpert.log (2,086 bytes)
Info [23-03-18 13:18:35] RAMExpert is already up to date. Info [23-03-18 13:18:35] RAMExpert Update self check : Server replied 1.22.0.45 in 1000ms Info [23-03-18 13:18:35] File downloaded in 1046ms Info [23-03-18 13:18:34] 2 RawSN : Info [23-03-18 13:18:34] 2 Serial# N/A Info [23-03-18 13:18:34] 2 Type Flash Info [23-03-18 13:18:34] 2 Speed 0 Info [23-03-18 13:18:34] 2 Type 11 Info [23-03-18 13:18:34] 2 Model Info [23-03-18 13:18:34] 2 Manufacturer () Info [23-03-18 13:18:34] 2 Capacity 0 GB Info [23-03-18 13:18:34] 2 Slot Name SYSTEM ROM Info [23-03-18 13:18:34] Scanning slot #2 Info [23-03-18 13:18:34] 1 Serial# 53703A66 Info [23-03-18 13:18:34] 1 Type DDR3 / PC3-10600 Info [23-03-18 13:18:34] 1 Speed 1333 Info [23-03-18 13:18:34] 1 Type 24 Info [23-03-18 13:18:34] 1 RawType :DDR3 / PC3-10664 Info [23-03-18 13:18:34] 1 Model HP497157-D88-ELDW Info [23-03-18 13:18:34] 1 Manufacturer AMD (JEDEC ID:01 98) Info [23-03-18 13:18:34] 1 Capacity 2 GB Info [23-03-18 13:18:34] 1 Slot Name XMM3 Info [23-03-18 13:18:34] Scanning slot #1 Info [23-03-18 13:18:34] 0 Serial# 537C3A67 Info [23-03-18 13:18:34] 0 Type DDR3 / PC3-10600 Info [23-03-18 13:18:34] 0 Speed 1333 Info [23-03-18 13:18:34] 0 Type 24 Info [23-03-18 13:18:34] 0 RawType :DDR3 / PC3-10664 Info [23-03-18 13:18:34] 0 Model HP497157-D88-ELDW Info [23-03-18 13:18:34] 0 Manufacturer AMD (JEDEC ID:01 98) Info [23-03-18 13:18:34] 0 Capacity 2 GB Info [23-03-18 13:18:34] 0 Slot Name XMM1 Info [23-03-18 13:18:34] Scanning slot #0 Info [23-03-18 13:18:34] Scanning memory banks... Info [23-03-18 13:18:34] RAMExpert Update self check : Initialization Info [23-03-18 13:18:34] Self update check... Info [23-03-18 13:18:34] OpenSSL : Not Available Info [23-03-18 13:18:34] Portable : Yes Info [23-03-18 13:18:34] Administrator : Yes Info [23-03-18 13:18:34] 64Bits : Yes Info [23-03-18 13:18:34] Windows : 10.0.19045 (Windows10) Info [23-03-18 13:18:34] RAMExpert v1.22.0.46 Info [23-03-18 13:18:34] C:\Users\newuser\Desktop\RAMExpert.exe Info [23-03-18 13:18:34] Starting ramexpert.ini (183 bytes)
[links] ram=https://rover.ebay.com/rover/1/711-53200-19255-0/1?mpre=https%3A%2F%2Fwww.ebay.com%2Fb%2FComputer-Memory-RAM%2F170083%2Fbn_661930&campid=5338744642&toolid=10001&customid= |
Date Modified | Username | Field | Change |
---|---|---|---|
2023-03-16 02:56 | DDBivens | New Issue | |
2023-03-16 02:56 | DDBivens | File Added: RAMExpert launch failure 20230314_153419.png | |
2023-03-16 02:56 | DDBivens | File Added: RamExpert launch failure 20210928_171955.png | |
2023-03-16 02:56 | DDBivens | File Added: RAMExpert launch failure 20210108_134544.png | |
2023-03-17 23:47 | Kyle_Katarn | Assigned To | => Kyle_Katarn |
2023-03-17 23:47 | Kyle_Katarn | Status | new => feedback |
2023-03-17 23:47 | Kyle_Katarn | Note Added: 0004760 | |
2023-03-18 01:40 | DDBivens | Note Added: 0004761 | |
2023-03-18 01:40 | DDBivens | File Added: RanExpert Open Log File failure 20230317_202501.png | |
2023-03-18 05:18 | DDBivens | Note Added: 0004762 | |
2023-03-18 05:18 | DDBivens | File Added: RanExpert Export failure 20230317_202501.png | |
2023-03-18 13:28 | Kyle_Katarn | Note Added: 0004763 | |
2023-03-18 13:37 | Kyle_Katarn | Note Added: 0004764 | |
2023-03-18 16:49 | DDBivens | Note Added: 0004765 | |
2023-03-18 17:23 | Kyle_Katarn | Note Added: 0004766 | |
2023-03-18 18:22 | DDBivens | Note Added: 0004767 | |
2023-03-18 18:22 | DDBivens | File Added: RAMExpert.log | |
2023-03-18 18:22 | DDBivens | File Added: ramexpert.ini | |
2023-03-19 10:01 | Kyle_Katarn | Target Version | => Under Dev |
2023-03-19 10:01 | Kyle_Katarn | Status | feedback => resolved |
2023-03-19 10:01 | Kyle_Katarn | Resolution | open => fixed |
2023-03-19 10:01 | Kyle_Katarn | Fixed in Version | => Under Dev |