View Issue Details

IDProjectCategoryView StatusLast Update
0007244RAMExpertBugpublic2023-03-19 10:01
ReporterDDBivens Assigned ToKyle_Katarn  
PrioritynormalSeveritycrashReproducibilityalways
Status resolvedResolutionfixed 
Product Version1.22 
Target VersionUnder DevFixed in VersionUnder Dev 
Summary0007244: Since version 1.17 , all versions since have crashed on my PC
DescriptionSince version 1.17, all versions since have crashed after opening and reading the RAM information.
Steps To ReproduceOpening and read the RAM information.
TagsNo tags attached.

Activities

DDBivens

2023-03-16 02:56

reporter  

Kyle_Katarn

2023-03-17 23:47

administrator   ~0004760

Would you please attach RAMExpert log ?

DDBivens

2023-03-18 01:40

reporter   ~0004761

I will be glad to. However, when I tried the command to Open Log File, the program crashed again.

DDBivens

2023-03-18 05:18

reporter   ~0004762

This is the error message I received when I tried to export command.

Kyle_Katarn

2023-03-18 13:28

administrator   ~0004763

Please go to C:\Users\<USERNAME>\AppData\Roaming\KC Softwares\RAMExpert and share RAMExpert.log

Kyle_Katarn

2023-03-18 13:37

administrator   ~0004764

Note : I may have found the cause thanks to 0007245
Please contact me if you want a test version with a possible fix

DDBivens

2023-03-18 16:49

reporter   ~0004765

Yes, I would love to test the newest version.
I looked in ...AppData\Roaming and there is no folder named KC Softwares. I verified I can create a shortcut in the Roaming folder.
I use the program as a portable program. I ran the program on two other PCs before this one and the program worked on those PCs. I copied the RamExpert folder to the desktop on this PC. Is it possible that the RamExpert program created a configuration entry for the user name and that user name folder does not exist on this PC? Just a thought.

Kyle_Katarn

2023-03-18 17:23

administrator   ~0004766

Please test this : https://kcsoftwares.com/beta/RAMExpert.zip

DDBivens

2023-03-18 18:22

reporter   ~0004767

You fixed it! No crashes!!! Fantastic! Thank you!!!
RAMExpert.log (2,086 bytes)   
Info	[23-03-18 13:18:35]	RAMExpert is already up to date.
Info	[23-03-18 13:18:35]	RAMExpert Update self check : Server replied 1.22.0.45 in 1000ms
Info	[23-03-18 13:18:35]	File downloaded in 1046ms
Info	[23-03-18 13:18:34]	2	RawSN :
Info	[23-03-18 13:18:34]	2	Serial#	N/A
Info	[23-03-18 13:18:34]	2	Type	Flash
Info	[23-03-18 13:18:34]	2	Speed	0
Info	[23-03-18 13:18:34]	2	Type	11
Info	[23-03-18 13:18:34]	2	Model	
Info	[23-03-18 13:18:34]	2	Manufacturer	 ()
Info	[23-03-18 13:18:34]	2	Capacity	0 GB
Info	[23-03-18 13:18:34]	2	Slot Name	SYSTEM ROM
Info	[23-03-18 13:18:34]	Scanning slot #2
Info	[23-03-18 13:18:34]	1	Serial#	53703A66
Info	[23-03-18 13:18:34]	1	Type	DDR3 / PC3-10600
Info	[23-03-18 13:18:34]	1	Speed	1333
Info	[23-03-18 13:18:34]	1	Type	24
Info	[23-03-18 13:18:34]	1	RawType :DDR3 / PC3-10664
Info	[23-03-18 13:18:34]	1	Model	HP497157-D88-ELDW
Info	[23-03-18 13:18:34]	1	Manufacturer	AMD (JEDEC ID:01 98)
Info	[23-03-18 13:18:34]	1	Capacity	2 GB
Info	[23-03-18 13:18:34]	1	Slot Name	XMM3
Info	[23-03-18 13:18:34]	Scanning slot #1
Info	[23-03-18 13:18:34]	0	Serial#	537C3A67
Info	[23-03-18 13:18:34]	0	Type	DDR3 / PC3-10600
Info	[23-03-18 13:18:34]	0	Speed	1333
Info	[23-03-18 13:18:34]	0	Type	24
Info	[23-03-18 13:18:34]	0	RawType :DDR3 / PC3-10664
Info	[23-03-18 13:18:34]	0	Model	HP497157-D88-ELDW
Info	[23-03-18 13:18:34]	0	Manufacturer	AMD (JEDEC ID:01 98)
Info	[23-03-18 13:18:34]	0	Capacity	2 GB
Info	[23-03-18 13:18:34]	0	Slot Name	XMM1
Info	[23-03-18 13:18:34]	Scanning slot #0
Info	[23-03-18 13:18:34]	Scanning memory banks...
Info	[23-03-18 13:18:34]	RAMExpert Update self check : Initialization
Info	[23-03-18 13:18:34]	Self update check...
Info	[23-03-18 13:18:34]	OpenSSL : Not Available
Info	[23-03-18 13:18:34]	Portable : Yes
Info	[23-03-18 13:18:34]	Administrator : Yes
Info	[23-03-18 13:18:34]	64Bits : Yes
Info	[23-03-18 13:18:34]	Windows : 10.0.19045 (Windows10)
Info	[23-03-18 13:18:34]	RAMExpert v1.22.0.46
Info	[23-03-18 13:18:34]	C:\Users\newuser\Desktop\RAMExpert.exe
Info	[23-03-18 13:18:34]	Starting
RAMExpert.log (2,086 bytes)   
ramexpert.ini (183 bytes)   
[links]
ram=https://rover.ebay.com/rover/1/711-53200-19255-0/1?mpre=https%3A%2F%2Fwww.ebay.com%2Fb%2FComputer-Memory-RAM%2F170083%2Fbn_661930&campid=5338744642&toolid=10001&customid=
ramexpert.ini (183 bytes)   

Issue History

Date Modified Username Field Change
2023-03-16 02:56 DDBivens New Issue
2023-03-16 02:56 DDBivens File Added: RAMExpert launch failure 20230314_153419.png
2023-03-16 02:56 DDBivens File Added: RamExpert launch failure 20210928_171955.png
2023-03-16 02:56 DDBivens File Added: RAMExpert launch failure 20210108_134544.png
2023-03-17 23:47 Kyle_Katarn Assigned To => Kyle_Katarn
2023-03-17 23:47 Kyle_Katarn Status new => feedback
2023-03-17 23:47 Kyle_Katarn Note Added: 0004760
2023-03-18 01:40 DDBivens Note Added: 0004761
2023-03-18 01:40 DDBivens File Added: RanExpert Open Log File failure 20230317_202501.png
2023-03-18 05:18 DDBivens Note Added: 0004762
2023-03-18 05:18 DDBivens File Added: RanExpert Export failure 20230317_202501.png
2023-03-18 13:28 Kyle_Katarn Note Added: 0004763
2023-03-18 13:37 Kyle_Katarn Note Added: 0004764
2023-03-18 16:49 DDBivens Note Added: 0004765
2023-03-18 17:23 Kyle_Katarn Note Added: 0004766
2023-03-18 18:22 DDBivens Note Added: 0004767
2023-03-18 18:22 DDBivens File Added: RAMExpert.log
2023-03-18 18:22 DDBivens File Added: ramexpert.ini
2023-03-19 10:01 Kyle_Katarn Target Version => Under Dev
2023-03-19 10:01 Kyle_Katarn Status feedback => resolved
2023-03-19 10:01 Kyle_Katarn Resolution open => fixed
2023-03-19 10:01 Kyle_Katarn Fixed in Version => Under Dev