Sumo is pausing for lengthy periods during the scan and check phase

RayG · Post by **RayG** » Wed Mar 23, 2022 4:31 pm

Sumo v5.14.12.520 is working but during the scan phase it has started pausing on a couple of numbers, 94/287 and 95/287. If I leave it just sitting there it eventually seems to carry on. The popup window title says "loading..." and the displayed message is "Please wait..." but there is no detail to say what item it is stuck on.

Any thoughts?

Thanks

Post by **Kyle_Katarn** » Wed Mar 23, 2022 9:13 pm

is it systematic ? Always on these 2 items ?

RayG · Post by **RayG** » Thu Mar 24, 2022 5:47 pm

Yes, it is, always the same two items.

Post by **Kyle_Katarn** » Thu Mar 24, 2022 8:52 pm

OK, worth being investigated.
Would you please contact our tech support please ? (support @ kcsoftwares.com)
Please enable "debug mode" in SUMo settings, restart SUMo, "scan+check" then ?>Open Logs (and attach logs to the report)

RayG · Post by **RayG** » Fri Mar 25, 2022 5:09 pm

e-mail sent.

Post by **Kyle_Katarn** » Sat Mar 26, 2022 5:49 pm

Thanks. Analysis ongoing.

KC Softwares Forums

Sumo is pausing for lengthy periods during the scan and check phase

Sumo is pausing for lengthy periods during the scan and check phase

Re: Sumo is pausing for lengthy periods during the scan and check phase

Re: Sumo is pausing for lengthy periods during the scan and check phase

Re: Sumo is pausing for lengthy periods during the scan and check phase

Re: Sumo is pausing for lengthy periods during the scan and check phase

Re: Sumo is pausing for lengthy periods during the scan and check phase